Ottawa Structural Residential Services Ltd

Truly a company in it for the long haul, and with the repeat customer in mind. Mike O'Neill spent about an hour of his time talking me through options in my cinder block garage, which was developing a series of cracks. Ultimately, we arrived at an approach in which I would use other services (a mason) and monitor the cracks, contacting Ottawa Structural only if and when this approach didn't work. I don't know of many people and firms who would be so candid and honest. They're at the top of my list next time I need structural/foundation advice and services.

Positives: I was impressed by the quality of their work and the people on the job.Negatives: They juggle to many jobs and if you are a small job you can wait forever. I had a $25K job that took almost a year to complete from the time I signed the contract. It also took about three months to even start the job. So be prepared to WAIT and WAIT some more.

Work was poor. Cut corners. Dented my siding and damaged my landscaping and never came back to repair it. Emplyees stoke items from my basement inxluding alcohol bottles. Jennifer was rude about their mistakes. Never go with these thieves

Very professional service from my initial call to the estimator’s visit to the person that did the repair. They took the time to answer all my questions and completed the job as described. I would highly recommend Ottawa Structural and will not hesitate to call them again.

Have already recommended the company to friends!Very friendly, professional and wonderful crew! After each day of hard and very dirty work, they cleaned up the job site expeditiously !Thank you for a great job!

From beginning to end, this company is total pro! Mike walked us through our foundation issue, from what was happening to what he and his team would do to repair it. Foundation issues are scary, and pretty much every other company we brought in only made issues with worse with worst case scenarios and houses crumbling and everything else (one even went so far as a 50k quote to redo my garage!), but Mike was professional, level headed and honest. Job was booked and planned out, the guys showed up, got the job done and that's it. Shane and his crew were super friendly and polite as well. Would definitely go with Ottawa Structural again (though hopefully we don't need to!) and would recommend Ottawa Structural for your foundation needs! Thanks again guys!

This company came to us highly recommended for a significant residential foundation repair (200k+) due to flood damage. We almost pulled the plug within 5 minutes of meeting their rep who did nothing but criticize all of the emergency measures we as homeowners took when dealing with the flood. The only reason we didn't was because we were told they could fix the home with us still living in it which was a huge relief. From that point forward communications were sporadic. The rep consistently badmouthed other organizations even partners" that were brought into help with the quotes. This was not confidence inspiring. The rep was rude enough to me in front of my engineer that I had to speak to her and remind her that I was the client and ask her not to do that again.We had to apply for disaster assistance due to the extent of the damage as our insurance only covered approximately 40%. I made it clear multiple times that the repair quote was holding up our funding. Despite this

I had 3 other companies come in to give me an estimate for a leak in my basement before Ottawa Structural came in. The first 3 companies left me feeling uneasy and not at all confident in finding someone who wasn’t looking to cut corners or sell me something unnecessary.The first visit from Ottawa Structural made me feel comfortable and confident that the leak could be fixed. No up selling, no bizarre suggestions that I received from a few others. Very straight forward and honest right from the start. I signed the contract that very day and the work was started and completed within a week. Jen was exceptional in customer service as well. Her communication was top notch. The work was done efficiently and quickly. The workers worked really hard to dig the 6 feet in the cold. They were professional and hard working. They cleaned up everything each day and the point of excavation looks even better than it did before.Thank you guys so much for everything.- WOMO Certified Review

This outfit One star service, did a basement wall replacement for 30 ft. Took over two months they worked every second day. While we were living in the home. Still not completed to-day July 25th 2017.

Not sure if my experience qualifies to write a review about, but here goes... Our foundation wall between the house and garage looks awful. It appears to be buckling under the weight of the house, cracked and bulging out at several places. Mike from OSRS came out and spent a lot of time inspecting and tapping it with his hammer. Turns out that all that apparent damage is entirely superficial. After chipping some of it away, he revealed a solid foundation underneath. Anyway, he said no repair was needed and refused to give us a quote. Another contractor wanted to charge us $11,000 for an unnecessary repair. Thank-you OSRS!