Shoppers Drug Mart

It just doesn’t get any worst, or at least I hope not! Same experience as others in terms of them claiming to not have received fax prescription and blaming it on the doctor. This has occurred no less than 4 times to me. I am now switching to Fireside which I’ve heard great things about. Corporate must not care about the reviews here as the employees seem determined to let you know that they could absolutely care less about ensuring your get your meds without a huge hassle. They need to get a new owner in there and start from scratch. The lack of regard and competence could endanger people!

They don’t care about anyone just the money. Management is extremely fake to the customers and after they leave they will talk bad about customers on the daily and use a variety of slurs to describe the customers. There are times staff were encouraged to lie to customers. They bully teenagers out of jobs and are extremely abusive to the staff members, other than the favoured ones. All the food on the shelves are expired because it doesn’t get checked. Often times used returned products get put back on the shelves. They do not follow MANY labour laws. Management have psychological issues and don’t know how to properly follow any store procedures. I don’t wish working here upon my worst enemy

Pharmacy Staff were rude and dismissive. Showed zero care or customer service. Two Pharmacy or Sunset Pharmacy have amazing customer service - will be switching over. Thankfully we have other options in town.

The Beauty staff- cosmetics side of the store are amazing. We had an amazing time today at their Gala event, where proceeds went to chairity.

I've been a customer here for many years. I just called in to review and renew my prescriptions. I've taken the same medications for years now, several months ago some of them were missed when I went to pick them up. Doctor blames pharmacy, pharmacy says doctor missed prescribing them. In any case, I used to be able to get my meds prescribed and have them filled on a monthly basis all together. But things got messed up, refills are now staggered, and when I called to try to clear up the confusion the person I spoke with was less than helpful. Insisted that the records show that one of the meds I was asking about I haven't taken since last year. This was very confusing to me, and I told her there must be a mistake. She kept insisting that I don't take that medicine anymore. I told her I got a refill several weeks ago, suddenly she can see it listed in the system. Zero apology for her error. Her manner was so terse and dismissive that I was left feeling badly for having called. It shouldn't be this stressful to get my medications managed.

I see that a few too many others have also experienced poor service from the pharmacists at this location. More than once I have left feeling very dismissed and made to look like I don't know what I'm asking for or talking about from the pharmacy staff. Each time, I received no apology from the pharmacists after their condescending manner when they realized they were in the wrong. On a positive note, I have always received helpful, friendly and warm service from the Beauty Boutique.

Horrible experience at the pharmacy December 5 evening. Could tell the pharmacist wanted to get out of there fast. Only question she asked was if I checked out the cough syrup aisle. Said yes but could not find the one I was looking for as she walked fast to point out all the empty shelves then briskly walked away. Terrible experience!! Would have give know the rating 0 stars as I walked away feeling absolutely dismissed.

Tammy the pharmacist wouldn’t prescribe Imodium ! If she prescribed it I wouldn’t have to pay out of pocket. Unbelievable a medication you can buy off the shelf ! But the pharmacist wouldn’t put it threw my insurance! Racist!! Because it was my status card Covering it.

DO NOT go here for passport pictures. I got them done and they had ink smudged on them because the lady didn't put them in the packaging right. One of my eyes was half closed as well but I was assured it was fine. When the pictures were rejected for my passport I took them back for a refund as the receipt very clearly told me I could, only to get told they don't do refunds only retakes.

I have used shoppers drug Mart for many years excellent place to shop especially when you get deals for seniors