Oasis Physiotherapy Centre

I went to this clinic since my first car accident happened on December 2017. The front desk always very cold face but I don’t care, because I just come to do my physical therapy. Today everything changed and total shocked me.I have the phone call to the clinic and booked today appointment. This morning around 10am I got phone call from front desk” Where are you?” I said I am working and my appointment should be 1pm. She said no, she said my appointment was 10am today. It was late if I drive from Coquitlam to Burnaby, So I tried to make another appointment today which was 2:45pm.When I arrived at 2:30pm, front desk told me “you have to pay $50 otherwise you cannot have therapy “I asked why, she told me because the boss said so. Then I told her, my phone scheduled me come today 1pm not 10am, anyhow I tried to come today which late for several hours. The clinic did not lose money and still available today. Why I need pay $50? She still wanted me to pay but she allowed me to have therapy.When I ready to go to the room front desk told me” this is your last time come to this clinic until you pay $50” I said “I won’t pay” and I walked to the room, she was chasing me and said again” this is your last time come to this clinic until you pay $50”When my therapist came in, she told me do not gave hard time to front desk, did I? My therapist said she has her customer in the afternoon and I came the same time she was busy. Excuse me? I did not management your schedule. The therapist said “my front desk never made mistake”, that means I did. I told her that her front desk very rude to me. She said “you cannot say that because this is Canada” , yes, this is Canada, but I never had this kind of customer service and chasing your back ask for $50 and also warning you do not come back again. I told her front desk always rude to me but I do not care because I just came for therapy. She did ask me to email ICBC to apply the therapy. I forward her request to my lawyer and I knew that should be her job. She called my phone but never leave any voice mail. Always frozen face to me. Except someone speak fluent English or Cantonese can see her happy face. I been this clinic many years she still did not remember I need change cloth. I never heard “please” from her mouth.1. The front desk do not need to say twice to ask money, I already heard and I gave you’re the answer2. Clinic never sent any email or text message to me to confirm the schedule, only phone calls. How can you blame on me this is my mistake? They do have all my information and can give me write notice.3. I told her my cell notice is 1pm appointment, front desk said” we never open 1-2pm because that is our break time”. Sorry, I am not your employer and I do not know your schedule自从我的第一次车祸发生在 2017 年 12 月，我就去了这家诊所。前台总是很冷的脸，但我不在乎，因为我只是来做我的理疗。今天一切都变了，完全震惊了我。早前我给诊所打了电话并预约了今天的预约。今天早上 10 点左右，我接到前台的电话“你在哪里？”我说我在工作，我的约应该是下午 1 点。她说没有，她说我的约是今天上午 10 点。当时我从高贵林开车到本拿比已经很晚了，所以我又约到了今天下午 2:45。下午 2 点 30 分到达，前台告诉我“你必须付 50 加币，否则你不能接受治疗”，我问她为什么，她告诉我，因为她老板是这么说的。然后我告诉她，我的手机提醒我今天下午 1 点而不是上午 10 点来，但是我今天来了，虽然迟到了几个小时。诊所没有赔钱，今天仍然收到我的费用。为什么我需要额外支付 50 加币？她仍然要我付钱，但后来她允许我接受治疗。当我准备去房间时，前台告诉我“这是你最后一次来这家诊所，直到你支付 50 加币”我说“我不会付钱”，我走到房间，她追着我又说“这是你最后一次来这家诊所，直到你付了 50 加币”当我的治疗师进来时，她告诉我不要给前台带来困难，是吗？我的治疗师说她下午有她的客户，我在她下午忙的时候来了。对不起？我没有管理你的日程安排。治疗师说“我的前台从来没有犯过错误”，这意味着是我犯错了。我告诉她，她的前台对我很粗鲁。她说“你不能这么说，因为这是加拿大”，是的，这是加拿大，但我从来没有过这种客户服务，追着你要50加币，还警告你不要再回来了。我告诉她，前台总是对我很粗鲁，但我不在乎，因为我只是来接受治疗的。她之前要求我给 ICBC 发送电子邮件去申请治疗。我将她的请求转发给了我的律师，后来我才知道这应该是她的工作。她之前打电话给我，但从来没有留下任何语音邮件。总是板着脸和我说话。除非有人能说一口流利的英语或广东话才能看到她笑脸。我来这家诊所很多年了，今天她仍然不记得我需要换诊所的衣服。我从来没有从她口中听到“请”字。1. 前台要钱不用说两遍，我已经给了答案2. 诊所从来没有给我发过任何电子邮件或短信来确认日程，只有电话通话。你怎么能判断我是我的错？他们有我所有的通讯记录，完全可以书面通知我时间而不是打电话。3.我告诉她我的通知是下午1点预约，前台说“我们从不开放下午1-2点，因为那是我们的休息时间”。对不起，我不是你的雇主，我不知道你的日程安排。

Garbage-like receptionist, terrible treatment, so you can not leave the pain

Very nice doctor. I didn't have to wait as well. I sprained my ankle and the doctor had two sessions and it's totally healed now!

Great place

The receptionist look racist to other nations,