The UPS Store

When I initially shipped my package (which I am a newbie at!) the staff was helpful and it *seemed* like great service. However, I was not told that on top of the shipping fee (of almost $130) I would also be charged import fees. I was also told that the item would be delivered on the 15th unless it was held up at the border. As per my tracking information, it departed the government facility the same day it arrived there. However, the package did not arrive until the 20th. And when I called this location when the package was late, I was rudely told ‘it’s held up at the border’ before even supplying my tracking number! Seems like that’s the stock answer if something is late. And even when I called inquiring about why the package was held up, no mention was made of having to make an additional payment. This delayed the shipment by another day.I also had a poor experience trying to make a complaint with UPS itself, but these are just the things I was disappointed with at this store.

Excellent store. Well run. Been using it for years and years. No complaints. Not one. You go in and treat those who work there with respect and they reflect the same. Thank you for the service I’ve continually received!

Don't spend any of your money with UPS.No phone support, inaccurate warehouse hours, no online support.UPS will state a delivery attempt was made, but not leave a notice, phone call, email, or anything.The amount of time wasted is incredible.

Quick and simple. The nice lady at the counter helped me figure out the wonky return label I was given. And even packed the box and made sure it was all secure. Thank you so much!

This UPS Store is a little bit hard to find, they are right on 56 Avenue and face the A&W and shares the same building as Starbucks. Once you find it, you will be greeted by staff and enjoy quick friendly service as there is usually no lineups and you are in and out fast. The store is also very clean and tidy unlike a few other UPS Stores I have been to.

I came in to ship a package in a hurry for next days’s delivery. The staff was really helpful in getting my package processed as we were very close to the cut off time for express service!

Dean was so helpful. I was at my wit’s end with DHL and I didn’t want to have to go to a store. But thankfully Dean was there to help me. He made it easy and relatively fast. He was pleasant and calm when the payment had technological problems and he accommodated me with a simpler solution. I’m so thankful that the package is on its way for Christmas and UPS Cloverdale made that happen.

Amazing service. I came in with a return for an online purchase and it was my first time doing it. I brought in the documents I needed for the return but my package needed to be packed. The guy working there was super helpful and did the whole return for me. Would definitely come here again.

I needed 8' foot by 3' canvas printed so I contacted Dean the owner as I had done some previously business with him to a high satisfaction. The print turned out amazing and the price was very good. I would highly recommend this location of the UPS Store for any of their services.

the owner is rude and not helpful"I came to this place to return a shipment back to my shipper. I saw the 4 star review of this place so I figured that I will get a decent service here. When I came in