Shoppers Drug Mart

They take their time at this place. They told me that my prescription would not be ready for 24 hours. I told them that I could not wait that long because of my illness. They apologized and told me that it was not possible for me to get my prescription on the same day. I would just have to deal with my pain. I heard another lady complain to them that her prescription was one week overdue. I was so fed up that I went to the counter at Safeway and ordered my prescription there. They were able to get it ready in an hour. Don't go to Shoppers unless you're willing to put up with unnecessary delay and disappointment. It's way too expensive as well. Save up your money for a nice vacation instead.

Extremely bad service at the pharmacy. Every time, without fail, they mess up either the prescription or insurance and make us wait 20/25/30 mins or ask us to come back later. They show amazing consistency in being inefficient. This time it has been more than 40 mins in finding a prescription they lost. I've had it and I had to post.

Terrible pharmacy. Good luck getting your prescriptions filled. They never fill prescriptions sent by your doctors office. And they never answer their phones either. You have to go there in person days later to check only for them to tell you it's not filled yet. This has happened on multiple occasions. Save yourself trouble and just go somewhere else. They don't deserve any business.

Twice they have “not received” my prescription and anytime I go in to pick up they rifle through everything for half an hour trying to find it. I asked for an emergency refill twice now because of them “bot receiving” my rx and the second time they berated me saying they can’t keep doing this. When I called my doctor they explained that this pharmacy is KNOWN for losing prescriptions and recommended to switch me to a different pharmacy. New pharmacy has already exceeded expectations by simply being nice on the phone. Unlike this shoppers.

I have been compelled to write a review after receiving a few subpar pharmacy interactions. The most recent was on March 15, 2023. I went to pick up my prescriptions and the pharmacy team could not find one of my prescriptions. The drawers were checked multiple times by three separate staff members. I told them that I am out of this medication for 3 days now and need it today. The male staff member states that they couldn't just refill it again as it says it was filled. Meanwhile, the line up behind me was growing and I could sense people's frustration with the moaning behind me.After waiting patiently for 15 minutes, I said I only have 6 more minutes before I have to pick up my daughter and have to go. I need this prescription. The man behind me said the med is obviously not in your cupboards as the staff members kept going back to look over and over again in the same spots. In the end, my prescription was refilled again while I was waiting.The staff members need to have some empathy and understand that in these hard times, it is a struggle to even make it in to the pharmacy and with gas prices, I said I can't come back another day for this particular med. I feel like if they had some skills in comforting people, it would help but when you are attacked and made to seem like you are being difficult, for asking for your med to be refilled, it just really sucks. The incompetency and disorganization and lack of communication is obvious.On previous occassions, I have been told that they haven't received my doctor's faxes. Because of this, when I see my doctor, I ask a copy of the script that she faxes so I have a copy for my own records.Another time, my medication for eye drops were Latanoprost and they added timolol. The pharmacy changed my eyedrops to add timolol. I brought that into my doctor and said my opthamologist only asked for Latanoprost and she said she never requested timolol. This was an error in filling the proper medication with a wrong med.I truly hope that the owner of the pharmacy reviews this and the staff are educated on some people skills. Also, there should be a better protocol to figure out how to properly store medications so that medications don't go missing. There is a lack of checks and balances in this place. How is that even possible. This is not the first time that my scheduled and controlled drug - Adderall has been supposedly filled according to their records but is nowhere to be found. Are staff members stealing the meds for themselves. Like this needs to be looked into.Perhaps they need to hire more staff members to go over things. The owner should have a hard look as to what is wrong and look and troubleshoot to make it better.I thought this only happens to me. I told my daughter that I get so nervous and full of anxiety when I go to pick up my prescription. It's like I have to be on the lookout to make sure the correct dosage and medication is filled. I feel bad for people when your energy levels are low and your health problems are severe.There is no apologies, no accountability or transparency. I hope it gets better for all the people that are suffering with their health and rely on proper administration of their meds.Shoppers Pharmacy team, do better.

Shoppers Drug Mart is back to their old tricks with people. They were charging me a senior with a low income for a prescription without telling me there was a generic version of it. When I finally said I had to stop taking it because of the cost them they say there’s a generic version which they will have by the next day. The next day the car that we keep running by faith shows an engine light. Still two days later I have to drive it to Shoppers drug with the start of a migraine to pick up the prescription. No prescription to pick up. They say there is no generic version of the drug available. I would have to pay the money for the original. I caused more damage to my vehicle for nothing! When I refuse this answer with a NO they had already admitted there was a generic version of the drug they said they would order it in. Then said they would deliver it. By this time with the migraine I was trying not to cry. It appeared that the pharmacy had lied to me to save themselves work. They do have an enormous workload to be fair. They would in that case have been willing to hurt me by stopping me from taking a medication I couldn’t afford but needed. Do yourself a favour, give this pharmacy a skip if you can.

Horrifically disorganized, save yourself the headache and go somewhere else. Waiting and waiting (30mins+) at the pick-up window to be helped while four staff continue counting pills and the line of customers behind me grows longer. They don’t automatically fill prescriptions that are faxed in, you have to call (if you can get through on the phone) or come in person to tell them you want the prescription filled, assuming they haven’t lost the fax itself it the meantime. I had a 90 day supply of a couple of medications to be filled and when I picked it up they were <5 pills short of each medication—when I explained that I would be travelling for 3 months and needed the full amount, they said they would order more, but on the day I was given to return for pickup the balance of pills they owed me was now 80! They spend another 30 mins scrambling to get me more pills (assuredly from other customer’s orders) and they still could not completely fill it. This pharmacy struggles from a complete lack of leadership and their customers/patients struggle as a result… it needs corporate oversight ASAP.

Are you looking for rude, unsympathetic, and intentionally obstinate staff who will go out of their way not to help you, give you incorrect information multiple times and make you run around for them only to Karen out and not help you, then this is the pharmacy for you!Seriously, watching one of their techs berate one nice old lady in front of me should have been enough to tell me to turn around and walk away the first time, but the service I received was so bad I'm leaving my first 1 star review of anywhere ever. RUN FROM THIS PLACEThey will treat you badly, enjoying the tiny bit of authority they have, it's so disappointing they're even allowed to operate

Twice now my doctor has faxed in prescription refills and I’ve gone to pick them up 5 days later. Twice they have not even been looked at or processed because the pharmacy “has been too busy”. This is NOT customer service. It’s also a big inconvenience to have to constantly go back to pick up my prescriptions. I am not happy with this pharmacy and considering transferring my prescriptions to another provider. Can’t even get through on the phone in a reasonable time. No one picks up the phone!

I have been going to the pharmacy at Shoppers Drug Mart at Kensington Square for years, but it has been the worst experience for probably the past two years. I am not sure why this has changed, but I am going to ask my doctor to forward my prescriptions to another pharmacy.When you arrive at their counter to pick up your medication, the staff takes note of you, but leaves you standing there for minutes causing a huge line-up. You almost feel judged by the staff as if they don't like your face. Am I supposed to put makeup on and put a fake smile on my face for a trip that is supposed to take not more than five minutes, only to not be ignored by the pharmacists? I just want to quickly walk in, pick up my medication, pay for it, and leave. That's it!Speaking of picking up and paying for your medication: After more than 24 hours, it may not even be ready for pick-up. Usually, it took them only a few hours on the same day, but I have now decided to wait at least 24 hours and go the next day, and then I realized, even that isn't enough time. I arrived and was asked to wait another 10-15 minutes. After 20 minutes, I returned to the counter only to be put on hold again like an idiot waiting for anyone to speak to me, knowing they have already taken note of me. When the pharmacist finally arrived, she scanned the item and asked for hundreds of dollars. AFTER that, she asked if I had any insurance with them. Isn't she supposed to check my insurance on file BEFORE she checks out the item? In the past, pharmacists had always checked my insurance before they handed the product to me and the amount ended up to be only a fourth of it.As they failed to prepare my medication in a timely manner with the right price, my trip the next day turned out to be useless anyways, because now, out of a sudden, the computers weren't working. Not only that, the pharmacist promised to call me once the corrections had been made -- a call that, as expected, never arrived. So I am just assuming it's better to wait another 24 hours for them to get their business together.Also, when you have a question at the pick-up station (where you pay, not where you get advised), e.g. regarding your receipt, the staff always acts confused or it seems like they pretend they barely understand English.I'm done with the pharmacy service at Shoppers Kensington Square. Please, do yourself a favor and go to another pharmacy. It saves you time, nerves, dignity, and you'll get your medication when you need it.