By Design Plumbing & Heating

Very poor customer service. Arrived 1/2 hour earlier than agreed (830am instead of 9am), we weren't home, taking kids to school, left me a message to call, no explanation of where he went or when he was going to return. During the next 35 mins i called 4 times, texted once, no answer. My last message was that we need to reschedule as I'm leaving to get on with my day with my son. He arrives as we are leaving, i tell it's too late, we've made plans. He says he's a busy guy, I tell him if he wants to change the arrival time he needs inform me the day before so I can plan to be there, he says he doesn't need to be here, he can work somewhere else, I said, that's right with that attitude you can go. As he's walking away he flips me the middle finger. He then calls the company that recommended him to me & denied it ALL. Even though my son saw it all. Never use this tradesperson. Reported it to the BBB as well.

Nigel is excellent. Busy but excellent. Have been using him for several years for various gas servicing needs.

Nigel is very hardworking and pleasant to deal with. He has a great quality product. Overall a good experience and will definitely call for future needs. Thanks!

Nigel was prompt, responsive and affordable in a time where we needed it. We bought a gas range to replace our electirc when the electirc range died. We bought the gas range and went with the large company's install option. When their installer finally got in touch with us, the quote was four times what we had been told to expect. Cancelling that, we called around to several places and Nigel came to us highly recommended. So glad we got him. He's a no-nonsense kind of guy who shows up, gets the job done and does it right. He's not one for fancy words and charming promises but instead was thorough and forthright telling us what to expect and what he would do, then doing it with no extras or hidden additions. On top of that, even though we were in a desperate situation, he gave the most affordable quote and stuck to it, even making room in a busy schedule. I highly recommend this guy. Heart of gold, and if it was possible to go higher than five stars, I would.

Nigel is prompt and professional. Excellent tradesperson. He installed gas line for us other trades that have seen the installation always comment on the excellent work. I highly recommend By Design Plumbing & Heating.