Altair Electronics

So…I called ahead about a problem I was having with my browser…a problem where pages would sometimes show up or not. Larry said he’d take on the repair and I was to drop off my computer.That I did but what was weird was he never came out from behind his enclosure speaking to me from behind frosted glass and I never saw his face. Follow up calls to him after that were not answered and messages not returned. After a week I finally got him on the phone and he said to come on down.When I got there I finally connected with a face and he told me he had just touched the computer for the first time (and I mean this was my computer being away for week…absolutely distressing!). But what he said turned out to be right on the mark: my computer was dying fast. He heard noises on the computer and things just didn’t add up. “Back up immediately”. He wasn’t about to attempt any repairs.I wasn’t sure to believe him because of the poor customer service but I did the backup anyways. Well low and behold he was right…the whole thing completely gave up for good within 2 weeks. Lucky I did that full backup.Bottom line: poor customer service but very smart technician.

Went there to get my iPhone 12 assessed thinking it would cost several hundred to replace my charging port. Turns out it was just dirt ! Awesome people. HIGHLY RECOMMEND

Amazing! I cannot thank Altair enough for helping me with my IPhone12. Super easy to deal with and very fast! They looked at my phone last week and ordered my replacement part from Apple. Let me know it was in and when I could come back. I brought it back in this morning and they fixed it in less than three hours! It is truly wonderful to have a place in Quinte, that will work with Apple and AppleCare.. rather than driving towards the GTA to an Apple Store. Thank you so much lads! 12/10 recommend taking any apple products here.

The Team at Altair in Belleville are absolute hero's.they helped me with my computer problems and went above and beyond to make sure i was all set up and ready to work. I would 100 % recommend Altair Belleville. they are awesome!

Excellent customer service! They treat students particularly well: they were really busy over the Christmas break but made time to fix my computer and retrieve data before the beginning of my school semester. They were very honest about the repair costs and it ended up costing less than their initial estimate.

This is the second time I've had to take a computer into Altair to get fixed. The staff are very nice and helpful. Their pricing is more than fair and the turnover time is fantastic - just 2 days! (Much better than the 2-week turn around for the mail-in service Apple offers). Thank you!

I am so glad to discover an Apple dealer near me. Fast and friendly service. Very knowledgable and informative. I will definitely being going there for all future Apple purchases!

My MacBook Air screen went black so I took it in. I received excellent, friendly, and honest service with clear communication. I chose to replace my 6 year old computer with a new product. My files were all moved to the new computer and the malware on my back up cleaned up on the new system. I highly recommend Altair.

My wife's iPhone needed its battery replaced (surprise, surprise!), and we didn't want to wait a few weeks for Apple's mail-in solution, so I found Altair Electronics (an Authorized Service Provider for Apple products) on Google. I highly recommend them!Most importantly for a service provider like this, the people at Altair Electronics are highly knowledgeable.On Monday this week, I originally spoke over the phone with Len, who clearly explained what would need to happen in order to resurrect the phone. He gave me a straight-forward quote and suggested that I drop off the phone this morning (Wednesday).For the kind of surgery that the phone required in this case, it was necessary for us to disable the FindMyiPhone feature. However, I had been unable to do that, because we couldn't even turn it on. Nevertheless, when I walked in this morning Len was able to help me make it happen, with no problem at all.When I described in further detail the problems we were having with the phone (that it wouldn't even charge anymore), he mentioned a couple of possible reasons for those problems, beyond just the battery. Our initial intention when we spoke over the phone was simply to replace the battery, and so Len assured me that if the problem was something further than that, he would certainly call me first. Sure enough, a simple battery-swap fixed everything.Less than 3 hours later, the phone was ready to go, and as good as new! Their prices were more than fair (and exactly as originally quoted), and their service was second-to-none.And in case it isn't clear yet, I also found Len to be very friendly and professional. Altair Electronics is now my go-to place when my electronics need some TLC!

Originally made appointment through Apple Support App with Altair Electronics: 27A Pinnacle Street, Belleville, Ontario, Canada, K8N3A1.After a 40 minute drive I received very poor, indifferent customer service. Seemed unaware of appointment made through Apple Support app. Didn’t have spare part ready. Told me I didn’t need to factory restore my phone before bringing in for service. Didn’t follow up on promised future date for repair.Called Apple Support directly and spoke to Jay who was professional and understanding and noted the above details and arranged for mail-in repair.Suggest Apple more carefully screen so-called “Apple Authorized Service” locations - Altair Electronics are damaging the Apple brand!