La Grande Résidence at Sutton Place Hotel Vancouver

Such a beautiful place to stay in Vancouver. A very clean hotel and the staff are very approachable,helful,friendly and knowledgeable about Vancouver and its close to all shopping center,restaurants and sight seeing water front view.. If you love to shop in LUIS VUITTON, HERMES,and etc.over all my family and I enjoying our stay here for 8 days. I highly recommend this hotel.

We booked a 2 bedroom apartment unit. The staff were very nice. Overall our unit was okay, had all the space we needed. But the unit was not updated or cleaned very thoroughly. Pool/hot tub/steam room/change room was good. Gym was poor quality, no AC, was so hot inside and not clean. Equipment was okay

Surprised on the size and the price was right. The view was magnificent and I will be returning to this hotel on my next trip.

Very small suites for a expensive price. Dirty smell. Broken sofa cum bed. Can’t even sit on the sofa . How people sleep on that sofa! Stinking place.

What you need to know or what I had wished I had known before making reservations here was that the hotel is under construction. I only found this out when I received an email confirming the details of my stay the night before so too late to cancel.Service and rooms 1 star - Long story short, the toilets in our suite (2 bed and 2 bath) stopped working at 10pm at night. I became aware of this as there were loud gurgling sounds coming from the bathrooms. After the staff tried to fix the toilets, we were moved to another suite (now it's around 11pm) and we have to pack everything up and move. Anyone with kids could imagine what this would be like... Naturally, there was a discussion between myself and the Manager about being compensated for this. However when I went to check out the details of this agreement were nowhere to be found and so it was not honored.Regarding my two star rating for location, while the location is ideal, it's essentially the same as the majority of the other hotels located downtown Vancouver. However, in retrospect, I think the hotels located near Coal Harbour would be quieter. The hotel is located just a few blocks down from a hospital so you hear sirens throughout the day and night.There is more to add but honestly I just want to put this disappointing experience behind me.Consider yourself warned. I do not recommend this hotel to anyone.

One star for room service and one star for the upgrade to suite .Everything else was mediocre to bad. The gym was super dirty, dust and hair all over the floor and the steam room was so bad that we didn’t go in.We got charged an extra 20 Cad for another random tax (Canada is full of those surprises anyway - never expect to pay what you think you would pay or what the price tag says) and the reception initially told us was due to fx and while I showed them it wasn’t they said it’s due to this new tax they haven’t notified us about .

Nice hotel, little bit noisy inn the day time not inn the night is quite

A fantastic place to stay while in Vancouver, the rooms are great and the staff even better. Amenities in the hotel such as the spa and gym areas are also very good.

We reserved a suite, 2 bedroom for 3 nights. We called as we disembarked from our cruise and were told we should be able to check in early. Got to the hotel and we’re told the people that were in our suite had a late check out but could give us a different suite that would be available at 2:00. We returned at 2:00 to be told the suite wasn’t ready, but should be ready by 3:00. We sat in the lobby and checked back at 3:00 and were told don’t worry, you’ll definitely have it by the guaranteed check in time of 4:00. Finally by 5:30 after sitting in the lobby, without anyone checking on us or even offering us a free cocktail or bottle of water for 3 1/2 hrs., we finally got into our suite…5:30!!! My husband gave the bell man a hefty tip to bring us ice, as we really needed a drink after the ordeal, we never did get the ice and had a warm vodka! We wound up missing our dinner as a result. I went to have a soak in the bathtub only to find there was no plug. They told us they would run one right up..after 3 nights of asking, we never did get one! I wound up shoving a washcloth into the drain. The quality of the room definitely was not a 4 star..maybe 2 star. Don’t think the LaGrand wasn’t that grand.