Gucci

I made my first purchase at Gucci and it was a very pleasant experience. I was greeted by all the staff and ended up getting some help from Holly. She along with the rest of the staff were kind, informative and very helpful. I usually am hesitant to browse in designer stores however from my experience i feel more welcomed to browse. Can’t wait to make more purchases in the future!

I had a very pleasant experience shopping at this store.Kierney helped me, he provided very good advice, and was very patient. If you are unfamiliar with the products he can give you the best service. I would definitely recommend going to this store.

Beautiful store. Went in to find a belt for my wedding, Vincent was very helpful and friendly despite how busy he was with other customers. The cash associate was also cheery and walked us out and thanked us for our business, will visit again!

I just had the most amazing experience at Gucci Bloor. I purchased the most stunning sunglasses in Gucci Italy in October, I broke them the first time I went to wear them in December. When I contact Gucci in Italy they told me to take them in to any Gucci store here in Toronto.I took them to Bloor street and Pierre theManager was great and did a ticket for me to have them fixed, 2 days later I was contacted by Holly to let me know they would do a full exchange and mail them out to me since I live all the way in Ajax!Thank you both formaking my experience excellent!Yvette

Jan provided an excellent service. Very knowledgable in all products and passionate on the job. I was looking for Men’s wallet for husbands gift and Jan help me out and and gave me a lot of ideas, Not my plan to buy for myself that day but since Jan provided a friendly service i had to buy one! I mentioned what product i’ve been looking for and easily found one and answered all my questions. Superb Jan! Wherever job it takes you, they will be very lucky to have you!

Absolutely terrible customer service. I purchased a pair of leather loafers for my boyfriend to wear to his graduation. He wore them twice and they look like garbage right after wearing them only twice two week after purchasing. We brought them back to the store and they said the best they could do is send them in for repairs which would take 3-5 weeks and it would cost $126+tax. We thought that wasn’t too bad so once we got confirmation that they were ready for pick up, I went to the store to pick them up and they looked the same as when I brought them in. The employees are claiming that the shoe had water damage but it wasn’t raining when he wore them. All they did was wave the repair fee because of course it looked like no repairs were even made. Do not buy leather from this store. Buy from YSL. I purchase a YSL bag and after four months there was a piece of the bag that ripped and I went into the store and they gave me a brand new bag. Now that’s WAYY BETTER customer service. Keep in mind. He never even got to wear the shoes to his graduation. As a seriously long time Gucci shopper… I will NEVER purchase anything from Gucci again. They should be mortified that they are treating customers like this. Also, he has a much cheaper pair of loafers which he actually wears in the rain and they look much better. How is that even possible…?

Had a wonderful experience exchanging a belt at this location.The associate I met with was so kind and helpful!I love my new belt!@lin_reviews on insta#gucci #luxurylifestyle

Great customer service at this Gucci store. Came to exchange a belt and was given a helpful advice about the different lengths. The design of the store is gorgeous, there are many products available at this store. Also, the packaging was a nice touch.

The store vibe is beautiful. The decorations and displays are on point. All the staff were friendly. Daphne was the sales associate who helped me, She was absolutely helpful and polite. She was organized and asked me what I want prior to my visit and didn't make me wait and I Would definitely give her 5 stars. The only thing was that day many streets near the store was closed for the protest and the weather was extremely cold... I would suggest the store to inform buyers on their website about the special situations like that because it was pretty inconvenient to find a parking spot and walk to store... other than that no complain...

It's always an absolute delight to come here. Vincent is entertaining, efficient, and a joy to talk to! My dog and I always receive the warmest welcome and have a great time shopping together. Fantastic selection of ready-to-wear, bags, and shoes; they even have the cutest pet collection!I will say that the repair services isn't the most impressive; I once had to get a damaged bag repaired and it did take quite a while. The bag wasn't exactly repaired the way I had envisioned it would be, but I understand it was a difficult ask. Overall, a great Gucci boutique location that I visit consistently.