Southwest Auto Service

After having my car serviced at the dealership for several years, I finally started going to Southwest Auto on 14 St SW in Nov 2022, and my only regret is not going sooner! The staff has been very helpful, honest and friendly right from the get-go, and the quality of their work is excellent. You can tell it's a good place to work and that is reflected in the quality of service they offer and in the pleasant atmosphere at the shop. I highly recommend them! (Note: Glamorgan Bakery's cheese buns always go over well if you're so inclined!)

Really amazing and honest people and business. Hard to find in these say and age. They really care about their customers and the services they provide. I waited 2 weeks to get in to see them. It was well worth it. I won’t be taking my car anywhere else

Highly recommend this shop for quick efficient and honest work. I brought my car in at 10:30 this morning and by 12 I received a call stating everything was fixed. They charged me significantly less than what i was previously quoted from other shops as well. Friendly staff that make an effort to ensure you're taken care of. Will be coming back without a doubt.

I Recently use their service. They made a general analysis of the repairs the car needed, I was glad to know exactly what needed to be repaired at the moment and the ones I could schedule for later. I would recommend southwest auto to anyone. Not only did they provide great service but the employees were professional and went over and above.

Every time I need to drop off my car, during or after hours, I know that they will be able to help my car with its needs and communicate what they can do for me. They are a nice group to work with and I appreciate the accessibility to their location. I have used their services them 3+ times and will continue to take my business there!

Got my Camry recently serviced, throughly happy with the service provided by the team. Very knowledgeable and professional, every part that needed to be changed or replaced was explained clearly as to why it needed to be done. The car seems to have gotten a new life. You get a whole friendly neighbourhood auto service vibe.Thank you guys! Big shout out to Jordy, Victor, Clark and Noel. Thank you again.

Start to finish, dealing with these fellas was a treat. Dropped my car off in the morning, had it all fixed up and squared away before the end of the day. Talking with them, I feel confident that they are knowledgeable, straight forward, and fair. After just tootling around the block after I picked my car up, I could feel a substantial improvement in the handling. Job well done.

Had a great experience working with Jordie and Matthew to get my car up and running. Dropped off Monday afternoon, and was fully fixed up just before closing time that same Wednesday.After my car wouldn't start, even after replacing the battery myself, I called in on a Monday to see when I would be able to drop it off to be inspected. Jordie advised me to just drop it off at my earliest convenience and they'd take a look at it when they could, saying they'd get to it sometime that week or the next. I was surprised to get a callback from them the following day, having identified a rear wiper malfunction as draining the battery.Due to the wiper components being seized together, the fix would include a full replacement of the wiper component. They also noticed the hinges holding the rear windshield were corroding and starting to come loose (something I'd noticed but intended to Macgyver with some auto body tape). They said they could order all the parts to fix the two problems, probably save the windshield and get everything fixed by the weekend, quoting me for the parts and labour.I gave the go-ahead to fix the rear wiper and hinges, and to my surprise I got a call back the next day at about 4:30 saying everything was done! Not once did I ask to be prioritized or mention needing the car ASAP, but they were speedy and efficient.The professionalism here is unmatched, especially for someone who isn't a car person. They explained their inspection findings in detail, answered my questions thoroughly, and even kept some souvenirs from the old components to show me the source of the problems. To top it off, this morning (Thursday) I received another call apologizing for charging me for unused parts. We went through the process quickly and my card was refunded almost as soon as our call ended.Will definitely be coming back for any other concerns I have, and I'll probably even start going to them for my scheduled maintenance after having such a positive experience.

Excellent, Professional Service and Very Fair BillingI don't take my car, or my kid's cars in for service very often - typically doing the work myself. My daughter's carbureted old Mustang had a troublesome choke issue that I couldn't figure out and the guys there got the car in right away and got to work on it. Noel kept me well informed, but because the issue needed a bunch of cold starts, it took a while to get it properly tuned up and it need to stay for an extra day. My daughter needed a car for the next day so Noel gave her a loaner car - no charge.When the car was done the second day, the bill was for just one hour of labour. I even argued with Noel that I would have thought it should be more, or that I should then pay for the loaner but he refused - saying that was just how they do business.All of the guys there are very courteous and helpful. The shop is just like the old neighborhood service centers and it is much better dealing with them than going to a dealership shop.I've already told friends about it.Thanks Southwest Auto !!Kelly

I started using this shop in 2020 and the service has always been excellent. I do not hesitate to take my vehicle here for regular service, or incidental repairs.I can only compare their rate for an oil change against quick service lube shops. Their price for an oil change is higher than a lube shop, but the quality of service earns the price increase. I will not take my car back to a minit lube etc. anymore, the service is that good.It's not unusual for the shop to call back having found an extra couple problems other than what I brought my vehicle in for. This is to be expected since I don't do full maintenance inspections on my own car. With that said, the issues that are found/reported are real. I verified a couple of them myself to be sure. That is to say, they're not scamming; they're just thorough.Overall, excellent service and appropriate prices make this place great.