Fires Alive

We have had two experiences with Fires Alive. Last year I bought my husband a Napoleon BBQ. They delivered it on his birthday and actually polished it after they put it together.Yesterday, we had a gas fireplace installed. Logan, the owner, was terrific at guiding us through the process. We were so impressed with the professionalism of James and Owen. Their installation was fantastic. They explained the entire process and give us a thorough lesson on how to use the remote. Thanks to Michelle for her communication and rapid response. We'd highly recommend the team. Our house is warm and we love our BBQ.

We have had a terrific experience with Logan and his team at Fires Alive. With their understanding of our needs and their expert knowledge they recommended a Blaze King Sirocco for our place in North Kawartha. The professional installation went without a hitch and the performance of the wood stove is exactly as promised; particularly the clean burning and long run time. Thanks to Fires Alive!

Absolutely HORRIBLE customer serviceCalled and talked to Logan and was told to email for a quote so I did...NO REPLYStopped in to see what was up...The two ladies workin seemed put out when i asked what the status of my quote was and said they would get logan to call me NO RESPONCE AGAIN .Emailed Logan again asking about my quote with yet again NO REPLYNOT RECOMMENDWent elsewhere to a place that actually wanted the job

Had a great experience dealing with Logan and the installers for the two solatubes they put in my house. Very professional and efficient. The solatubes look amazing and have added so much natural light to my space! You won’t regret getting this product.

We are so happy with our new Stuv 6 fireplace insert. It looks beautiful and we love the way the fire rolls forward. Logan was very responsive, came out and measured within a few days and the fireplace was ordered in no time. The installers, Josh and John, were so pleasant, professional and lovely to work with. We can’t recommend Fires Alive enough!

I would recommend Fires Alive to anyone requiring a gas fireplace. Their staff is professional and courteous. The final invoice was exactly as quoted. The installation was right on schedule. The installation team was respectful and a pleasure to have in my home! An excellent example of top notch customer service!

Had a great experience with Logan and Megan at Fires Alive. Best price we could find for the Blaze King Sirocco 30, well installed, and great after sale service so far. Highly recommended.

Regretfully, I do NOT stand behind my previous review of this business...Govern yourselves accordingly in dealing with this particular business....I don't see the need to get into the details of what transpired since the initial review was written/posted, but I personally will not support this business any more... Thank you for your time. We needed some service to one of our gas fireplace inserts and was looking for someone local to do the work. Dropped into Fires Alive and spoke to Megan about my issue...she was extremely helpful and set up a service appointment. Service tech showed up on time and we were impressed at the quality of service and fair costs.Fast forward to now, we needed to look for a new fireplace insert for another fireplace we have, wanted to turn it for propane instead of wood burning. my wife & I again went to Fires Alive and again met with Megan, which took the time to discuss the various insert options available to us....we ended up choosing a nice looking unit,settled our deposit obligations and proceeded with the order....Logan is a stand up gentleman, he came over to our residence and inspected the site determined the insert we had in mind would work in our specific application and set things in motion. A couple of weeks later the unit arrived and was installed by Fires Alive VERY competent installers, they were ON TIME, polite and very professional...they left our house clean and tidy, took all packaging with them for disposal, and left us with positive thoughts on the whole process. I would HIGHLY recommend FIRES ALIVE for all your barbecue/fireplace needs... avery pleasant professional team to deal with that stand behind their commitment, thank you guys for the wonderful service. Mario & Cassandra.

We live over 3 hours away from our newly acquired cottage which meant we needed someone to complete our job without having to be present. When asking for a Wet report for our wood stove Fires Alive came recommended. Like so many cottages ours didn't pass. Logan gave us excellent advice and timely service to have our new wood stove installed. When the final bill came in the cost even was reduced because they used less material than quoted! I would absolutely call them again for any related needs and would also recommend them to anyone. We couldn't be happier with the service.

A great place for BBQ and fireplace needs. The staff has always been friendly and accommodating. Last time I was there they had these cool solotube lights that are like a pot light but it uses the sun and can be controlled by remote. So cool and Environmentally friendly.