Royal LePage ProAlliance Realty Brokerage

The home I purchased back in June was purchased under my real estate person by her showing me the home by Ipad video and asked her if you were looking for a home

BUYER and SELLER BEWAREJudy Ruffo and Douglas Peterson were the listing agents of a property we purchased earlier this summer.The house had a dug well and a cistern, which both had to be filled regularly in order to have water in the house. Although the listing agents, Judy and Doug did disclose there was a dug well, they omitted to disclose on the listing or inform our agent that there is a cistern in the first place and that it needs to be regularly filled with water.It is un acceptable to us not only have to fill the cistern every few weeks, but also the fact that purchased the house with plans to add to it; unfortunately having the cistern buried where we planned the addition would be has put a damper on our plans.The Seller claims he told them and showed them the location of the cistern.We will certainly see if they have, as we will pursue legal action against the Sellers as well as their agents and the brokerage (who by the way does not seem to be much more diligent or caring as after emailing Mark Raschotte about what happened and how negligent the two agents working in his office were, he didn’t care enough to as much as return our email. We have also filed a formal claim with RECO against the parties.The fact that the agents decided not to disclose the information provided to them by the Seller has cost us thousands of dollars; we had to have the well and cistern filled a couple of times, and dig a new well, so we do have a house with constant supply of water, and put in an addition as planned, when we decided to purchase it.Buyer and Seller beware: it seems to me Judy Rufo and Doug Peterson are quite negligent as professionals, and their broker doesn’t seem to care one way or another. Someone will have to pay for it, and it won’t be us. There are so many great, hard working, honest realtors out there, why risk it, and find yourself in a situation we or the Sellers of the house have? You have to answer that yourself.

Sharon Donahue did an amazing job selling our House. Our 1st buyers backed out after signing an agreement with NO conditions. We had 2 buyers who wanted the house the higher buyer (who broke the contract) after us telling her multiple times that the house had no foundation and was sitting on flat rocks with great big cedar beams. We must have told her this 4 to 6 times but she wanted to wave the inspection because we were going to take the slightly less offer. The house was on 85feet of waterfront property close to 401 and had all city services. This buyer was greedy and did not want to give the house up to another buyer. She wanted to come back and measure the house a few weeks later and she brought people in for an inspection. After signing no inspection. She then proceeded to break contract. I had already gave notice on my job and was training a new person, already sold most of my furniture, so here my husband and I are sleeping on floors and had nothing to eat our meals on. Thankfully Sharon was able to come through and get another buyer and we did sell but at a later closing date . We incurred charges that we should not have had to pay because of the first buyers actions. But after a few months settled on an amount for both of us , so we could get on with our lives.I would recommend Sharon Donahue to anyone of my Friends, Family and anyone else. She is HONEST, RELIABLE AND WILL WORK HARD FOR YOU.

Amazing service and excellent staff. Doug Peterson was instrumental in our move to the county and we couldn’t be happier with his amazing support. He helped us learn about the country details ( wells, septic, outbuilding etc) and helped us make a very informed decision. Thanks team!

We had a wonderful experience with our agent, Elaine Botting.She was so knowledgable , quick to reply and very quick to get things done. She also has a great sense of humor , and is extremely honest & kind. There is no one else I would have rathered as our agent.We love our new home! Thank you so much again Elaine ❤️-Adrian & Liam

Grace Trotter did an amazing job for us while we looked for a home for ourself. She was always reachable, communicated quick and effectively and did not mind going the extra mile for us at all. She understood the market, the changing conditions and our likes and dislikes. We looked at homes in Belleville, London and the surrounding area and Grace was stellar with scheduling (which made our lives so much easier as we were going in from the GTA).She was always prepared with information, had a lot of detail, and worked with us to show us properties we would’ve liked and ended up looking. She was honest about each listing, and is a terrific negotiator. I work for a commercial real estate firm myself, and have dealt with numerous realtors. Grace is our #1 agent.I can not recommend Grace enough. She’s a rock star!Mon & Jake

Wayne & Gayle Peter's!!! What a wonderful delightful experience we have had. These two amazing people go way above and beyond that extra mile. Very knowledgeable, friendly, kind, and professional.I could go on forever, words cannot express how happy we are with the selling of two homes and then finding our forever home. Our situation was complicated but we had two strong realtors walking us through every step.We gained a lot from this and we are happy with our choice.We made friends and to us that's a rare find. Thank you

Our agent Scott Duncan was very helpful and always got back to us quickly with the information we needed. He came to our house or met us at the sellers home in record time when the deal necessitated it. He followed up at all times and was very pleasant, cheerful and respectful. Paperwork was executed perfectly with no hiccups whatsoever. Everything was well explained. There were some issues with the property but Scott was able to navigate through them to secure us the house we wanted. Thank you Scott! The house is beautiful and we are very happy with the outcome!

I would like to thank Scott Duncan for assisting us in purchasing our first home. Scott was very professional and his extensive experience was most welcome when seeing and assessing the various homes we've considered. Scott was patient and explained things in detail, he was also able to make certain recommendations that made our purchase possible.

My partner and I had a very negative experience with an Agent by the name of Sharon We had just moved into our new home a week ago (we did not go though this company) an Agent came by with another family and was walking around our house and though the back yard. After came and knocked on our door stating she was here to show the house we had told her she must be mistaken as we had just moved in and the house is no longer for sale. The agent was very persistent that we didn't know what we were talking about and had said we must not have been informed about the showing she was doing. I had asked who she had contacted to do the showing and the agent said it was irrelevant after getting no answers and going back and forth a little bit we asked her to leave. She was not apologetic at all and was extremely rude then went and was talking to the family in our driveway for awhile before leaving. I had then called to let someone know about the incident we had just had and I got a call back the next day from Jeff he did not care and was standing up for the agent saying this is not like them and couldn't have happened and didn't listen to what I had to say as I just wanted someone to know how their agents are treating people. This situation was a complete shock especially as she had a family here she was trying to find a home for and was being argumentative right infront of them.