Transat Holidays

Do not waste your time money and energy. Transat is a zero supportive company for agents. What they are eyeing is your commission and your existing customer base. Employees do not support the agents. When you have queries or difficulties you need to solve it your self as employees simply don't pick up your phone. It's waste of your time if you already have a good customer base and they don't help and support you do making a client base is not possible.

This company is a scam. If you see a charge on your credit card report to the credit card company. They charged me $1470.64 for no reason

Extremely disappointed in this company's treatment of military personnel. I had pre-booked a flight for January 2016 with Transat Holidays, as part of a friend's wedding package. As a military member, I got called up for a 3-month contract of service to assist with the processing of Syrian refugees. I was now unable to now go on this vacation, but fortunately I had purchased travel insurance. Upon trying to get my money back, or at the very least transfer my ticket to another name, I was informed that military duty was not an acceptable reason for cancellation, according to their policy. I was disappointed, but kept my mouth shut about the whole ordeal, and ate the $1500 cost. The reason I am writing this review, is not to get my money back, as it is long gone, but to implore Air Transat to rewrite their travel insurance policy to be more inclusive to military members. My hope is that someone in the future will not encounter the same injustice.

The seat I selected during early check in was swapped with a crammed one without any notice or reason! Horrible customer service!

Booked a vacation for february 2023 online. Checked the paperwork and something is wrong, i have been trying 2 days to speak with someone and nobody answers me while on hold. Terrible customer service for booking.

It would be a negative experience, so I would prefer not to comment.

We booked a vacation for our family of 3, our soon was turning 2 while away and they forgot to assign a seat for him, after 2 he cannot go on the lap anymore. They forced us out of DR 1 day earlier, they made us pay $500 extra for a seat for our son and don't want to reimburse us. In our travel package is stated we paid everything and it is round-trip all included for everyone.Transat holidays recognized it was a glitch in their system never called me to apologize so this is going to court.You should own your mistakes

I use to fly with Air Transat all the time until I had a bad experience with the airline and when I send an email to their customer service department, I didn't receive a response because of that I didn't fly with them for about 10 years. I recently flew with Air Transat and was quite happy with the quality of service on my flight, the staff was well mannered and attentive. I would consider going on vacation via Transat Holidays again, their planes are much better then the sunwing planes that I have flown in the past.

Be careful when booking with this company. They convinced me to upgrade my room to a superior room in Cuba. Not only did I end up at a different hotel than the one I paid for, my room was the same as everyone else's When I returned from my vacation, I requested my money back for a superior room, lodged a complaint, and never received a response as promised by customer service. I never booked with them again.

My vacation was great no problem at the airport staff was very friendly my safari trip was awesome