Best Care Agency LTD

We hired Zuzana and Best Care Agency when my Mom was very ill and it was a challenge for my father to care for her in their home alone. She came to their house and spent a considerable amount of time getting to know us in order to provide the care that we needed at that time.Each and every person that entered their home were kind, caring, loving, honest and firmly motivating to my mom when she needed a little push to not just lay around and get sicker.Their main care provider Jenna became like a family member to them and I honestly couldn't have cared for them any better and of course that is what you always want when you are inviting strangers into your home to provide the most intimate care.I would use them again and would highly recommend them to anyone that requires care in their home, hospital or residential facility.Thank you from the bottom of our heartsCarly and the Waters family

The staff of The Best Care Agency has provided outstanding services and ‘above and beyond’ care to my mom (Mary) for the past 27 months. We had made the decision to employ the services of The Best Care Agency for many reasons.One reason was to supplement Mary’s care, due to government mandated numbers and lack of staff. Staff from The Best Care Agency has the time to encourage, engage and foster participation that would otherwise be neglected by staff of the Long Term Care. (Of no fault of theirs)Secondly, Mary’s needs due to her emotional deviations from her usual demeanour as her dementia progressed were able to be managed with great success.Thirdly, Mary’s mental stimulation (brain activities) to maintain the strong math and verbal skills she has was able to be accommodated with games either brought by family or by being taken to programs offered at the Long Term Care facility.One great added benefit was the fact that some of their staff speaks Mary’s native language. This as well as the fact that staff are willing to show Mary dancers or listen to music on their I phones or on music that the family has brought in.They can and do also take the time to look through photo albums that have been brought in by family. This is always good for stimulating conversation and recall for the resident.The abundance of knowledge and utilization of various strategies for constructive interaction and re-direction with Mary as she, at times, has been more verbally assertive, is wonderful.Zuzana and her staff of P.S.W.’s have provided one on one in-room support when Mary is refusing to leave the comfort of her room with conversation, manicures and foot baths.Staff have successfully taken Mary on many outings even with other residents to the RBG, Dutch Mill Country Market and Triple C Farms.This decision was the best decision that I could have made for Mary and Me. The staff have taken a great deal of stress away from me as her Primary Caregiver.The companionship shown to Mary is definitely ‘from the heart’. Staff genuinely and to the fullest degree take responsibility regarding the care of their clients and are as flexible as the day necessitates.I highly recommend The Best Care Agency to anyone who has someone that needs additional care and motivation that is beyond what can be provided in a Long Term Care facility, in their own home or by family.Zuzana and her staff are successful in providing stimulation in many ways.They treat their clients like family.Respectfully,Judy

My father has been a client of Best Care Agency for more than 3 years. They were recommended to us by a friend of the family whose mother was a client for many years. Over this time my father has built a strong connection with every caregiver that he's spent time with. They have all been empathetic, compassionate and genuine when providing care. As they get to know him and his interests, they've tailored their care. For instance, my father loves animals, so they have often taken him to farms and zoos. Whenever there is a film playing that is of interest to him, they take him to see it. They've also included him on larger group events where they've taken a day trip (e.g. Niagara Falls). These have always been very cost effective and have provided my father with additional social interaction with folks his own age.I took a quick look at the other comments posted; I'm disappointed that one individual didn't find the company met his expectations. All I can say is that in the 3 years we've worked with them they've been ethical, honest and whenever there was an issue, they addressed it quickly and fairly.I'd strongly recommend Zuzana and her team!

Best Care Agency I have used on both professional and personal basis.The healthcare workers go above and beyond on a continual basis and strive to ensure that the person being cared for is cared for on a whole. They are excellent wth communication and give ample time for changes and updates.I will recommend this agency to anyone looking for private care. The owners Zuzana and Paul will not let you down!

We hired Best Care in April 2019 to help my 100 year old Mom. They have been amazing in providing companionship for Mom who is now experiencing dementia and mobility issues. Although we are with her several times a week, we didn't want her sitting in her room alone when we couldn't be there. The Best Care PSW's take her on various outings which she has enjoyed and which provide her with the stimulation and companionship she needs. I should also mention that anytime money is spent, they ensure I get the receipts so that I am aware of what is going on. The best thing is they do all of their services with such care and compassion which is so important to us!Best Care has also accompanied me to Mom's doctor appointments as I can't manage getting mom in the car by myself. This has made these trips less stressful for me and Mom. They have also accommodated us when the usual times didn't work in these situations.I have already recommended Best Care to many people and will continue to do so! They have given my Mom great service and she is always happy to see the pink ladies"! They have also given us peace of mind knowing that when we can't be there

Best care provided support to my Aunt for over 6 year. Both Zuzana and her team of caring individuals helped transition my Aunt from Retirement Living to Long Term Care. Their caring ,compassion and friendship gave my Aunt the dignity she deserved. They made sure my Aunt was always looking and feeling her best. She went on many outings and her favorite was The Dutch Mill and Botanical Gardens. She enjoyed many plays and concert.They treated her like family and both Zuzana and Paul the owners of Best Care Agency were always readily available to guide us along the way. They were there for us during her last days. Both Paul and Zuzana and the entire staff came to the Funeral home to pay their respects all dressed in their pink and white uniforms. Over the years we became friends and I will never forget how supportive the entire team was toward my Aunt and our family. I would highly recommend their services to anyone who is need of care for a loved one.When you have this support it makes it easier to carry on with the daily stresses of home work and family. They are an amazing team.

The last week of my mom's life, in Feb. 2016, my family had added extra care from Best Care to the care already being provided to her at home. The psw from Best Care was wonderful. Everything done for my mom's comfort and care was with compassion and dignity -- from feeding her to doing her hair. Extra attention, like making tea for family, being there to chat, support, and comfort, will never be forgotten. The psw stayed beyond required hours to make a meal for the family the day my mom passed, while we tended to things that needed to be done.When my dad took ill several months later, and was in hospital ICU almost an entire year, we hired Best Care to assist with his care, when we felt ICU staff were not able/willing to provide him the extra care he needed. The support and companionship Best Care provided when family was unable to be there, was immeasurable. ICU is a hard environment to be in -- the psw's did their best to try to make it warmer/better. They read to him, talked to him, sang to him, did simple activities, took care of some of his grooming needs, and beyond the scope of their job function, assisted his ICU nurses when asked, with tasks they were performing --- making their job easier.The owner of Best Care, Zuzana, advocated on my dad/family's behalf, on her own time, to get extra quality of life care from the hospital that my dad deserved to be getting, but wasn't. The day my dad passed his psw was present on her scheduled day. We were not billed for this day --- it was charged as honour care". The owner

Zuzana and her team were always right there when we needed them. My mom had been a client for over a year when she needed even more help after a fall. Within a few hours, Best Care had arranged a schedule for around the clock nursing. Care givers were on time, excellent with the whole family and trained properly to assist our loved ones.Zuzana provided us with flexible hours, good suggestions and valuable feedback. I recommend their agency; they were wonderful with my mom.

Zuanna we cannot thank you enough for the personal care and support you team provided my mother. Through their, kindness, professionalism and attentiveness my mother successfully transitioned to independence following her surgery. We cannot thank your team enough for treating our mother as though she were their own.

Zuzanna and the Best Care team have been an absolute pleasure to work with helping care for my Great Aunt Ruth who just celebrated her 100th birthday a few weeks ago. Their caring compassionate ways are second to none and have been helping care for my great Aunt for over two years.