Mercer Equipment South [Sales]

as another mechanic in town, this shops speed and accuracy astound me. GO MERCER

Purchased a Stihl chainsaw today and I have to say that the girl working was very helpful and informative. Tried the saw when I got home and it was better than I expected. Will continue to buy my yard care items from them. Thank you.

Not impressed, service in the south store was less then stellar, not sure the lady's name, but I took my chainsaw in for sharpening and it took two weeks, and when I got it back I tried the saw and realized, the chain wasn't even sharpened....so disappointed.

Great selection, helpful staff. Found what I needed with multiple options.

The lady behind the counter was very knowledgeable and shared some good tips I never would have thought of, and I expected my bill to be double the price it was for the stuff I bought. I'll definitely be back!

The staff at Mercer are always helpful and friendly! They take the time to ensure they find out the correct answers to your questions rather than rushing you through with incorrect parts or information. I have purchased multiple items from them including a professional series chainsaw. As an arborist I am glad to have found Mercer in town and have received great service from a local dealer, will definitely return for my future purchases.

I called to inquire about a chainsaw. They asked me questions related to the daily use of the tool, then proceeded to educate me on the differences within the chainsaws. Thanks for the great experience Jessica. You helped me buy the appropriate gift for my friend. He's very happy with his gift!

We have had this company looking after our equipment for over 10 years and they have been really great. Rodney always goes above and beyond for us.

I drove an hour to get to the dealership and they sold me the wrong attachments for my trimmer that did not work with my trimmer. When I asked for a refund the next day after driving another hour one way they sent me to their other location which is 15 min away to speak to the manager about the refund. Finally got a refund with no apologies what so ever. I will not return for anything in the future terrible service.

Nice selection of Stihl products but not the best customer service and first impression experience at this south location. I called in hours in advance putting a deposit on this saw to hold it until I could come get it, when I arrived the one guy that works there (Dave) was unfortunately not knowledgeable about the product he was selling and coming from an experienced guy in chainsaws I know he was just trying to keep the conversation alive without showing his inexperience. The store is clean and has a new fresh interior but when I’m spending over $1-k on a chainsaw I expect to have a knowledgeable professional sales person that’s going to handle the sale without me asking for my warranty card and adjustment tool, warranty paperwork etc. Things that should come naturally when selling any gas or electric power tool in this store.