Wheelchair Taxi Ontario Ltd

I booked with Wheelchair Taxi Ontario for the first time to get my mom around the corner for her covid booster. It was about a four-minute drive, and the driver waited for us for 15 minutes while Mom got her shot before returning us home. He was friendly and attentive, and I was all set to put this service at the top of the list until we got home and he asked me how much I'd been quoted for the ride on the phone when I booked. I foolishly hadn't asked about price, assuming the maximum I'd be charged for a 25-minute ride was about $50. The charge was $40 each way, for a grand total of $80! In retrospect, it was also annoying that I had to correct the driver's destination (despite the fact that I had given the dispatcher the destination address, the driver was about to drive us from Sheridan Homelands to Etobicoke) and then guide him to the clinic and back.I did email the company when I got home, but I haven't received a response. Shameful gouging of seniors.

I am very satisfied with their service. The driver was ponctual and reliable. I will recommend this service to anyone who may need it.

I have used Wheelchair Taxi Ontario in the past, pre covid and the service was good and prices were reasonable and competitive, I believe we dealt with a gentleman by the name of Daniel. Since Covid this company is robbing their customers who are seniors and with disabiltities- who need to go the various medical appointments. What cost us $30 before, is now $70 for the same trip one way. Shame on you WheelChair Taxi for charging seniors and indiviuals with disabilities these ridiculous prices.I was told by Daniel that if I didn't like the price I could go to another company, I did and that company- BramCity Taxi is charging me 20$ for the same trip.Thank you BramCity Taxi for your affordable services. You were there to help us when Wheelchair Taxi Ontario wasn't.

No comments

From the moment we called and spoke with owner/operator Daniel, we've been pleased with the excellent service of Wheelchair Taxi Ontario. We have a family member in a power wheelchair that doesn't have the opportunity to visit us often and Daniel will taking bookings 7 days a week at whatever times we request. We've used this company's service several times now, and John or Daniel always arrive on time, treat our family member with kindness and get them safely returned after their visit. What a pleasure to book with Daniel. A true gentleman running an excellent service. Highly Recommended.

Worst service I have ever experienced. Asked us to call 30mins before pick up and they showed up 2 hour late with no apology. Drive was rude and yelling at me when I would call to get an ETA.Would never use again. Very unprofessional, very rude and horrible service.Also at the end of my ride the driver attempted to charge me an extra $20 for the ride.

They never came! We reserved a taxi for yesterday at 12:45pm, to take my Grandma and I to my cousin’s wedding that started at 2:00pm. One of my cousins mentioned that she had a bad experience with them in that the driver was very reckless but we decided to give them another chance, knowing that i would be in the car and could ask them to drive carefully if necessary. I was told that there could be a 30 minute window for the pick up, so I waited until 1:15pm to start calling. There was no one answering any of the phone numbers. They all went straight to voicemail. No one ever showed up, and we ended up being late for the wedding, after scrambling to figure out how to get there. It was so disappointing, as we just wanted a good service that would get her there with little to no stress. Instead, they did not provide the service, or even have anyone working to answer our calls. I would definitely NOT recommend this company.

Worst taxi company ever. They’re lying about the location to begin with. They are based in Brampton NOT Mississauga. This taxi driver drove my grandma home from a hospital that was less than 10 min away, then proceeded to come into my house and demand $70 payment. She has made this trip in a taxi or uber many times before and it has never been anywhere close to $70, regardless of the ride service used. We have lived in Missisauga for many years and are very familiar with the location of hospitals, malls, schools etcetera within Missisauga. There is absolutely NO WAY for this ride to cost $70. I do not recommend this service to anyone, ESPECIALLY to those who have medical conditions or are disabled - they WILL take extra advantage of you. When we called the company to dispute the issue, the man who claimed to be “the manager” was very rude and unprofessional and would not listen to our concerns of being straight up ROBBED.PLEASE save yourself the time, money and frustration and call another taxi company that is much more reliable, reasonable and professional. (The only reason they get 1 star is because google won’t allow 0. In all reality , NO service was provided but a disservice. My Real Rating: -10 Stars )

Driver courteous and friendly. Client safety paramount to him. Took most direct route. Punctual.

Before time and good service