Freedom Mobile

My recent exsperience with this outlet was really great. The staff was very helpful and took the time to answer all my questions. The new tablet I bought there is great and had a very special promo price.

I did not get the names of the 2 gentlemen who helped me but the date and time is 13/05/2022 at 11a.m . It was busy and they were awesome they were quick knowledgeable and super funny amd friendly . Also to the people who go into any phone store on a Friday morning we all know it takes at least up to 15 minutes to discuss anything about phones so do not look at your watch and huff and puff like 3 year old because all of a sudden your time is more valuable then the customer ahead of you. You can pay online now if you own a phone you have access to online payment or go on your day off when you know you have a good hour . Anyways rant over to the two guys you were awesome and handled the irritable customers and defusing almost some temper tantrums!! Give these 2 a raise !! Thanks guys hope your boss sees how valuable you really are!!

Workers very friendly and professional but manager was rude. Worker couldn't figure out what was wrong with my phone so she called a manager and he told me that I should pay my phone bill on time and called security on me..

Been with Wind/Freedom Mobile for 9 years. The staff at Jackson Square is knowledgeable and friendly who will certainly serve customers needs.

Came in here after the store in Burlington Mall refused to sign me up with a promo plan I asked for, and tricked me into getting a worse / more expensive plan.Shout out to Troy for going out of his way to rectify the issue! He got me easily switched to the promo plan I wanted and explained everything quite clearly. Super friendly guy.Shout out to Ziga who was helpful and friendly on another occasion. These guys are the best.

Just wanted to say thank you to Aaron C at freedom! Offered the best price, the best customer service, and continued to find solutions when our phones weren't switching over smoothly! Deserves a raise!!!

I visited to this Freedom Mobile location at Jackson Square, 2 King St W Unit 105, Hamilton, ON L8P 1A1. Their behaviour is pathetic, they speak very rudely with their customers. They have no idea about any work they are doing. They don't even know if a customer can go from prepaid to postpaid plan. Will port my number to some professional vendor.

The representative dont know what they are doing.Cant do anything more than selling me new phone and line

worst service ever. just a bogus store with no help

Seriously only service they can provide is activating new phones. They cant call the customer service even when their sim card doesnt work in my phone. So how is this store useful.Really the worst experience you can get from any provider.