Checkmate Cabs Ltd

In a nutshell Awful customer service. I wanted to give one star however since the driver was a nice lady and she had no clue what is going on I gave two stars.I called Checkmate Cab to book a cab and asked for a Van car if it is available a day before our trip, since we had couple of big luggages. The guy on phone said that is not a problem and they will provide the service. The Day after when I called them again someone else from same company told me they don’t have any Van cab! I asked for any other available big vehicle they have and was told I will get a SUV and I ended up getting a sedan car!!!

I followed one of their drivers, I did not actually use their services. I would NEVER use their services now:Driver crossed Yellow and White lines, changed lanes and made turns without signally, cut off another vehicle and was significantly speeding.I turned off and got away from thise vehicle they were driving so erratically and after cutting off another vehicle I felt I was going to be hit by this driver.This is sad and pathetic driving from someone in a company vehicle especially seeming as the company's business is to drive customers around.This happened in Kamloops where this company isn't even based. Now I know when I go to Kelowna I need to avoid driving near this company, let alone ever use their services.

The driver of this vehicle , #3 was kind of courteous and deserves five stars. What a wonderful woman. I'm glad I could use your service

We had such a fabulous experience using Checkmate for our (own) wine tour. Such better value for money doing it this way rather than an established tour. Our driver Rodney was fantastic. Just the right amount of chat, was very punctual and he pointed out some useful info along the way. We used them for 4 hours and hit up 5 wineries, then picked up pizza on the way home. Customer service while booking was also super helpful and friendly! Would definitely book again.

Every time I call checkmate, they say 15 -20 minutes. I waited for well over an hour, nobody showed up. Called and they said the driver was 11 minutes away. 25 minutes later nobody showed. I will never use this company again. They are absolutely pathetic for a cab company

Got a ride after surgery to get my vehicle. ( I'm from out of town) the driver checked the address took me to the wrong location. I suggest you take more care of your riders especially ones leaving a hospital.

I am so incredibly disappointed with this company in the past year they have just continued to go down hill in all reliability. the drivers are great,but the dispatcher doesn't seem to know what she is doing lately and neither do her partners. I am ashamed to say that I ranted and raved about them so they were the only c,ab company my our organization used but now they are terrible for time and make everyone late for everything.

I normally have a good experience with this company. However, when trying to book a taxi the night before a morning pickup I was told I cannot because I wasn’t going to work. I explained I was going to a work-related workshop (it is literally work, just not at my usual job location) and was refused pre-booking service. I’m not sure what the difference is (perhaps there’s a reasonable explanation), but I do not feel comfortable booking in the morning and risking a late arrival. Unfortunately, I will be booking with an alternative company from now on.

The driver I had on the way to the airport early this morning was fantastic! He was on-time (and very focused on being so), friendly, positive and courteous. As far as I could tell the taxi was immaculate. The cost of the ride was less than I expected and the driver dropped me right off at the departure gate and voluntarily offered instructions about the location of security and the lack of a wait-time there. The ride was a wonderful start to my trip home!