Intact Insurance

These people are the absolute worst! My claim was opened on October 8th. Numerous calls and emails and I still haven't heard back from my adjuster! Completely unacceptable. I've been without my vehicle for over 4 months of it wasn't for the auto body shop reaching out to me I would have NO idea what was going on. I could go on, and on about my dealings with these people. All I will say is, DO NOT even give them a chance.

I am never going to use Belairdirect or Intact insurance (who owns Belairdirect and others) ever again. Their adjusters don't even follow their own rules and continually lowballing the market value without even using current information. At best, they have moved about 5% out of over a 30% value gap. They are not even aware of what the pandemic did to car values where used cars that can be bought today cost more than used card that won't be available for several months. All of my neighbours report better experience with other insurers and agree with the negative experience with both Intact and Belairdirect. I would really like to share this experience with those who are looking to move to new insurance companies. They should look to avoid them as they can count on poor appraisals when they need to make claims.

Long story short: Insurance claim put through - denied! Requested information on how to fix said denied insurance claim, no information can be given on how to fix the denied claim. Need to look into and pay for a separate contractor to help me figure out what needs to be fixed on my home. It's like trying to figure out a riddle with no information. Good job intact...I give you 5 stars on the lack of customer service you provide.

Dealing with Intact Insurance has probaly being one of the worst experience in my life! My deceased partner had his home and car insurance bundled and when it came to renew the vehicle registration, they refused to provide me with an insurance pink slip in order to renew the registration. The Police advised me that if i left the vehicle parked on the street without valid registration, it would be towed. Not only did Intact not care about that, they further advised me that the vehicle would not be insured if it was hit on the street because it was not registered. I was forced to take ownership of the vehicle in order to have it registered as well as put new insurance on it. When I contacted Intact to cancel the vehicle insurance, I was advised that because the polices were bundled"

Completely incompetent staff. The woman dealing with my claim knows absolutely nothing about vehicles. She was supposed to send me an email weeks ago so I could file some information and she doesn't answer her phone or return phone calls. Dealing with her has been a bigger headache than what I needed the insurance company for. Would avoid this company if you can.

By far the single WORST car insurance company I have ever dealt with in 25 years of driving. Everything was just peachy for 3 years with them...until of course I had my first accident! They fed me to the lions! Not only did they skyrocket my insurance premium, but they completely botched my monthly payments and tried to bill me twice in one month! it's one thing to be incompetent, but they are also thieves! Now two months after cancelling my policy they are coming after me for $450!!! AVOID INTACT AT ALL COSTS!!!

Absolutely the worst company to deal with. I started a vehicle claim over three weeks ago and have not heard anything from the adjusters. My file has been passed around to several employees with no one contacting me on the status of my vehicle or updating me on what they are doing.If you want an insurance company that will communicate with you when you have a claim, this is not the one to go with. I am absolutely disgusted with Intact Insurances customer service and their inability to communicate with a long term customer in good standing.

I have been with intact over 4 years and just received a registered letter stating my policy was being terminated due to 2 missed payments ( I wasn't notified via call or email about the payments), I have multiple accounts and had a new card . I even spoke to someone recently in regards to updating my policy and there was 0 mentioned of missed payments .To reinstate my policy they wanted payment upfront of over 1k ... umm nope . I'll take my business elsewhere , and will be switching my fiance over with his car, motorcycle and house insurance. Way to treat a long term client intact. I use to referr people but Definitely not anymore !

I have been with intact for the past 10 years and I made one mistake on a payment and they are threatening to make me pay the full rate in one sum. Who do they think they are, nobody in this planet is perfect we all make mistakes. You should have a three strikes you're out policy especially for someone who's only made one mistake in 10 years. What a greedy greedy industry it is, not to mention it is the most expensive insurance that you could possibly get, every renewal they increase the rate. I'm thinking about shopping around now cuz I know I can get the same policy for half the price that I'm paying now.

I called to cancel last month for my early renewal because I found a better insurance company, they go ahead and charge me for the full year. It wasn't like I called last minute, now I'm only getting my money back 18 days from now. Talk about incompetence!