Gladys Pet Hospital

Recommendation of surgery for our pups' broken leg; pins and such, but our regular vet didn't recommend surgery after seeing the xray, as it was healing rapidly due to the puppys' age and growth. Very expensive for an x-ray, meds and splint $700+, and they left a port in his paw for the next surgery even though they had to send the xrays to an orthopedic surgeon on Monday. This led to an irritated port injury and continued medical aid, a longer healing time, etc. When I was back in town from working at a remote location, the vet tech expressed surprise at the port still being in his paw after 10 days. I suspect that they were attempting to push the surgery on us, hence leaving the port in. Where's the thumbs down button?

We just brought our dog in to get euthanized, and the vet and the assistant were so caring. They made this horrible experience a whole lot better.

We've been taking our dogs to them since we moved here to Abby 6yrs ago. Their staff are always friendly and knowledgeable. When our dog passed away last May, they made sure we had enough time to say our goodbyes and was given enough time to make the decision on the type of urn and keepsake.

Gladys Pet Hospital is an exceptional clinic. The staff is wonderful and they are very caring and patient. I've been taking my dogs there for almost 5 years now.

Dr and staff are fantastic. They really care about our fur baby. Always available to answer questions and very knowledgeable.

The front door of the clinic was dirty and full of cardboard (picture included). They asked me to move out of the way when they were coming out instead of cleaning in front of the other door. No one let me know when it was okay to come inside after asking me to wait outside. The tall red haired staff was extremely rude and seemed like they were not well versed in customer service or communication skills. Take your pet here in an emergency but otherwise go to the Fraser Valley Animal Hospital on Ware St.

Beware! Having pets all of our lives, we have been to many vet clinics throughout the years. Our visit yesterday to Gladys Pet Hospital was our first and last and we are left feeling traumatized. We brought our sweet boy in for an exam to try to figure out what was causing his limp. The vet suggested an x ray without sedation. We commented on the lack of sedation however he assured us it would not pose a problem. After taking an x ray, the vet said the probability of bone cancer was high. That we could test further to confirm however that was his opinion. When I asked him if it could be anything else, he bluntly responded “no”. Then he proceeded to suggest further costly x rays with sedation. After crying for the rest of the evening and the better half of today, I decided to get a second opinion. It’s worth mentioning that the second opinion came from a trusted vet that has treated many of our animals in the past in another province. He would have nothing to gain by disputing this diagnosis other than the well being of our dog. He stated that the x ray taken was a non diagnostic, poor quality x ray. He was shocked that it was done without sedation and was shocked even further that bone cancer was even suggested. He said the x ray showed nothing more than some bone density loss that could be caused by a number of things. Needless to say, we feel absolutely scammed. Our honest opinion is that this vet suggested this route to maximize profits. That he knew he wouldn’t get the proper x rays and would have to do further x rays, meaning more money made. How could any vet think a dog in pain would be cooperative for an x ray? Also, how could any vet have the heart to jump to conclusions causing extreme emotional distress? When I called to discuss my concerns with the vet and ask for a refund of the x ray ONLY so we could put it towards a PROPER x ray WITH sedation, the vet had the audacity to tell me I was stressing him. I’ve spent the last 12 hours crying to the point of my eyes being swollen due to his hasty conclusion and shady practices but I’m stressing him?! Unbelievable! I hope this vet rights this situation and refunds the x ray (I am not disputing the med and exam cost). To have to dispute this charge with my credit card company or in small claims court is just another stress to add to an already stressful situation.Edit: In response to the owner. I have to say your reply was nothing but blatant lies. Not once did we mention the cost of anything before proceeding. The only time money was discussed was when you suggested you could do an unsedated X-ray and we asked the cost. You in fact suggested the unsedated X-ray as there was not enough time as it was late in the day to do a sedated X-ray. There were no pros, cons, risks, etc. discussed as we felt very rushed. No compassion was evident from this vet. Something we are not accustomed to as our previous vet always took time with our pets to comfort them. The exam was very short. The vet made us put him on the table whereas as our previous vet always came down to his level to examine him. Being he was in pain, that would have been the sensible thing to do. We even questioned the vet tech as Louie had always been sedated and she assured us they could get it done. We would have had no issue waiting a day to get the sedated X-ray for a proper diagnosis and for you to turn the tables and blame us is appalling. We said consistently that he had always been sedated for X-rays which our previous vet can confirm. The fact that he suggested cancer with no factual information is ridiculous. He even discussed palliative care which was very upsetting and without knowing what the diagnosis was we felt that was inappropriate.You can tell these lies to yourself if that helps you sleep at night but we know the truth We will let the CVBC decide how ethical this situation was.

We lost our cat of 13 years a week ago and we were offered complimentary clay paw impressions to be picked up 5 days (or so) later. We never received a call, so we phoned and were told they were ready for pick up. When we arrived we were handed an envelope of poorly done ink prints and told “they ran out of clay”. We were never informed and now will never be able to get those impressions done. During her stay, we were also never informed of her deteriorating condition and we went to pick her up under the impression that her surgery went well. Only then were we told that she wasn’t doing well and should be put down. Horrible communication from staff, lack of empathy, would never take my pet here again. We are heartbroken at the poor care we received.

To dr Singh and all the staff, thank you for making one of the toughest days so much easier. Thank you for all that you did for us and for daryl.For those of you reading reviews wondering what vet to go to next, this is the place! They truly care about your pets and go above and beyond to a happy healthy pet.

Amazing staff. I have a difficult dog. And I had no problems. Thank-you for your patience and encouragement..!