The Fireplace Warehouse

Went into the Fireplace Warehouse looking for a fireplace for our house we are building on Vancouver Island. After explaining our situation to the salesman Derek, he mentioned that we should reach out to a dealer on Vancouver Island. Despite the fact that he new he was not going to make a sale, he went above and beyond to go through the products they offered and what would likely be the best fit for our house. We learned a lot and would have definitely purchased a fireplace from him if we were building in Vancouver. Good service..recommended.Jason and Susie

Bought a new gas fireplace insert and had it installed by The Fireplace Warehouse. Derek was absolutely amazing with helping us through the whole process! From selection to installation, Derek was there to help us along the way. There was a small hiccup with getting the right sized custom surround and safety screen, but Derek came out personally to help remedy the situation and install a new one in a very timely manner. Seriously blown away by the end result and level of service. Thank you so much Derek and The Fireplace Warehouse team! I would one hundred percent recommend you to anyone!

Derek was knowable and very quick to help us navigate the selection process

I bought a elite linear fireplace model BL21 from the fireplace warehouse last January. I found that the ignitor stop sparking recently. Sometimes it works after several try and today it stops working at all.I called the fireplace warehouse, I'm very sad that they told me that their installation only have one year warrantee and I have to find some technician to fix it. I'm not sure it is a product problem or an installation problem, but it stops working after several months usage, that's really frustrating.Derek is always helpful. But if you call them, it always a lady. I do hope she can be more than happy to help.

It was a very easy discussion with Derek and we made a quick and simple decision.Jennifer scheduled installation appointments very efficiently and in no time at all, the install crew was in and out of our house in a few hours. We now have a lovely fireplace. We also really enjoy the remote control feature.Great crew and a job well done.

I mostly coordinated with Derek when purchasing a fire place here. I won't recommend any other fireplace seller other than The Fireplace Warehouse.The customer service and expectation a customer would want is fully met and I will continue to recommend anyone who needs a fireplace to go here.Derek is a pleasure to work with and has all the knowledge one would expect from when it comes to fireplaces. Both gas and electric.I am so pleased after finding The Fireplace Warehouse. I shopped at a few other places, but Derek's warehouse blows all other stores out of the water.Thank you Derek for a fantastic experience.

I had them replace my old fireplace. OMG! The service was awesome they came removed the old fireplace installed the new unit ,cleaned up every little bit of mess and took away the old one. The new Savannah fireplace is spectacular so quiet and efficient.I highly recommend the fire place warehouse.

Incredible to deal with.Honest and direct. They care to ask what your needs are and work within your time frame.Please see and speak to Derek

We called about a fireplace upgrade as our current gas fireplace was awful.Rick came out and gave us a quote and today not even 2 weeks later it was installed.Cory and Steven were our installers today.The electrician showed up early and the guys a few minutes behind him.They were absolutely phenomenal. Friendly, Knowledgable trustworthy and on time.I felt safe enough to leave them alone and run out for coffee.We had some issues in our wall with the way the old fireplace was installed which caused some issues for the new fireplace, but the guys made it work!Cory sat down with me after the install and explained how the remote worked, and showed me all the features.And best of all they were CLEAN! Left my house in the exact same condition as when they arrived.I’m honestly blown away.10 out of 10.We LOVE our new fireplace.Brad and Steve

Showed up today with a bunch of questions and Derek helped me and also was great with my 16 month old son.It was great meeting Derek and he gave me some awesome suggestions on what to do with my current fireplace setup.Gave me a couple options a really made sure I had the knowledge to make an informed decision. Usually places just try to push a sale on you but this was a refreshing experience and I'm glad this was my first stop.Thanks again Derek and The Fireplace Warehouse team.Justin from Kingston Kreative