Downtown Veterinary Clinic

The staff always take great care of all my pets over the years. They are knowledgeable and always give us all the information we need to make informed decisions on our pets health care.They have helped us out when in a bind and needed somewhere for our cats to temporarily be boarded for a day. They have also been very helpful and kind when one of my pets passed away suddenly. They took care of everything for his cremation and our pet insurance so we didn’t have to worry about anything durning the stressful time.For regular checkups and non emergency accidents they always help out and take such good care of our pets.

i had a very traumatizing experience here and won't be returning. I was confronted about a negative review I left that was 100% true about Makenzie Vet by the Dr when I went for a visit. Which was very unprofessional.Then last visit I had took the cake.i called and asked if I brought my 2 dog's in at once if I would be charged for 2 appointments as the one dog didn't really need it in my opinion and I was on a tight budget and was told no bring them both in. After the visit was over they proceeded to charged me for 2 appointments and when I had a problem with that I was brutally argued with by the receptionist and then they went and spoke to the Dr the Dr came out of the back and told me he thought it was best if I found another Vet and that I should have known it would be 2 charges even though I said multiple times I called to ask. Just Wow!

Absolutely amazing experience we recently had with this clinic. First visit with Willow (golden retriever) with a suspected infection and the vets were the best we had ever had. Thorough, kind, compassionate, very knowledgeable and outstanding follow-up with us.. our go to going forward! Highly recommend these folks!

Lily’s favorite vet in downtown. She had her vaccinations, checkups and spay surgery here. The team did a great care of her all the time. Highly recommended.

I have had positive experiences here every time we have visited both doctors we have seen have been really nice and I always enjoy attending these appointments with my dogs.

Probably the best vet experience I’ve ever had. Kind people at the desks who were so helpful and courteous. Dr. Nate was thorough and explained my dogs problem clearly was transparent with the costs and options for care. Super appreciative of them and very thankful they’re in the neighborhood.

We are new to Victoria and BC, and recently brought one of our cats to see Dr. Vanessa. He is a formerly homeless rescue, and we don't know how old he is, just that he is a senior with a VERY LONG list of health issues. This is the first place we visited, and we lucked out! Dr. Vanessa was extremely patient and thorough and addressed every single one of our concerns. We never felt rushed or like she was trying to get to the next appointment. She explained things in ways that were easy to understand and was honest when she was unable to determine exactly what was going on with our boy. She offered a referral to an internal medicine specialist and followed up with us both after our initial appointment AND after reviewing his results from internal medicine and gave additional suggestions. She responded to emails and calls quickly and never once tried to upsell anything that he didn't need like some vets do. We very much appreciate her honesty, kindness, and patience and will definitely be bringing our other two cats to see her!

We found this vet when we moved here 6 years ago. They had our first dog Finnegan and were incredibly kind when we had to let her go. Thankfully they were able to take our new dog Tilly. Since we've moved to Sidney we have thought about changing vets, but that's difficult when you feel connected.

We have been going to Downtown vet since we moved to Victoria back in 2015. All the doctors have been very kind and gentle, but I do have to say that Dr. Vanessa Carl has been truly amazing. My dog passed away recently and Dr. Carl made the whole experience so much more compassionate and caring.Thank you Dr. Carl and all the team at Downton Vet for all your help over these past years and in particular this past week!

Our experience with Dr. Hockley was amazing. My dog is extremely fearful and challenging even when on sedation and even thought it was a stressful situation, Dr. Hockley was so steady and compassionate with him. Front desk staff lovely as well. The vet is never a positive experience for me but this practice makes the absolute best of a bad situation.