Famous Footwear

Worst store. Just bought a sandal for the daughter. Found that there was a rip and brought it to them for refund. No REFUND. ONLY EXHCHANE. VERY DISAPPOINTED. NOT RECOMMENDED. rude manager name tina was not able to refund.

Floor staff were friendly, attentive, and helpful. The young lady working the cash was incredibly helpful and made sure I was able to save extra money! She was friendly and working very hard all by herself!

Horrible store staff and customer service !! Rude, unprofessional and unpleasant staff especially this woman in this store - Rekha Vohra. Only policing around and being so bossy that she does not even have the basic manners and attitude of dealing decently with customers. Her impolite, 'I don't care about you and your order' attitude just made by first experience the very last one at this store and with Famous Footwear. She had no patience to explain to me why my order got stuck and was not delivered on time, just rudely turned me out of the store saying call the customer service and find out for yourself. This was my third visit to the store to pick up my order and every time I was told a new thing! So confusing and irritating! The only thing this woman is particular about is that if you knock at her door at 7:00 pm, she will take 10 minutes to come up to the door and then slam the door back on your face without even listening to you and saying its 7:10 and cash has closed! And then when you come the next day - she has her own reasons to shout and prove her point, humiliate and embarrass you saying that you came at 7:10 and i am not hear to help you but to shut shop and yell at customers like a monster! I am glad I could cancel my online order! Never going back again and recommend keeping distance from this negative store and staff! Horrible experience!!

Excellent service. The person who answered the phone was very helpful. She put 2 sizes Boots on hold for a few hours until I got there.Very happy with my purchase.

Went in to get these NIKE Benassi slippers. At first, the staff said they didn't carry it and to check other stores. Then they said they only carry the men version and they didn't have woman. After insisting that their location is fully stocked per website, the manager said they found it and was going to put on clearance. I thought it was great that I would get the shoes at a lower price and asked what clearance price was. They decided to change their mind and replied that actually wouldn't put on clearance and I would have to pay the full price. I still got the shoes anyway but I was quite unhappy with the customer service. Manager was not helpful & kept making excuses but I'm grateful that one of the staff put in the effort to try find it (one more star because of this kind staff).

Horrible customer service. Went to get boots for my friend and she was trying on a few different styles - normal human shopping behaviour - however, staff (lady) was very rude and commented on how we were trying on multiple styles, gave petty looks and we overheard her talking to other staff about us.Do not recommend only because of poor customer service

Good quality but there isn't any attractive promotion. Usual price.

Firstly the lady at enterance was gossiping with other lady Nd she didn’t knew that customer who had shopped came out and she didn’t told us to come inside Nd the que behind us started to increase.Secondly at billing counter the lady her name is DISHA asked me whether i need a bag or not i don’t know who gave her such a training that if a customer buys something from your store u should ask them these questions. She was really poor with her service being arrogant and not pleased with the customer. Needs proper training.Request to manger fire her else she will help you to close the store very soon

Had a customer service issue I needed to resolve from a prior purchase and went to the store unprepared. I appreciated the steps that Disha took to take care of me. Due to her helpfulness, I would shop there again, and recommend to others.