Eddie Bauer

Big shout out to Richard at the Mayfair Eddie Bauer store. I left my travel shopping to the last minute and Richard went above and beyond to help me find what I needed. He was professional, personable and efficient. Thank you Richard, for your great customer service!

A service representative called Van went way above and beyond trying to help me get the jacket i wanted. Much appreciated Van. Hope you get the raise you're worthy of. ... Also, the store is pretty good as well.

I had a super experience here, Jeanine was the associate that assisted me. I had a broken zipper section on my new EB800 down jacket, I asked Jeanine if it could be repaired or direct me to a tailer shop to fix it. She mentioned it couldn't not be repaired and pulled a matching replacement off the shelf for me. I was impressed by her refreshing demeanour, willingness to help and excellent customer service. Before leaving the store, I was in such a good mood, I ended up buying a sweater and will refer all my friends and family to this location. Many thanks!

Very very rude cashier. When we tried to return a jacket, I was continuously asked if I used it or tried to return it before, even after saying no multiple times. When I asked to stop asking same questions again and again, she rudely said she would not take the jacket back, which felt very bad. Did not expect such behavior from such brand. Will never return to this store.

Your site posted storm sneakers on sale recently at $116.00 on sale , so I bought them at that price yesterday. Today they went on a further sale at apparently 70 dollars. I go to your chat engine to get an adjustment .I find out it was an error( a glitch) and should have been at $116.00 still. Offered $ 20.00 off the supposedly correct sale price . Would your company have gone bankrupt honouring the error price? Of course not. Rather than taking the full hit on your glitch , you proceed to frustrate your customer base . Bad customer service. I cant be the only one who had this same issue. Companies whom don't take care of customers properly lose them , and ultimately disappear from the retail map. You can do better Eddie Bauer.

I love this store. Although it can be quite expensive being an American company. Sometimes, currency conversions can really hurt. In my experience, I always find great deals here, very often 50% off. Which brings those mental prices back to reality. The clothes are very high quality though, and so soft.

The product quality appears to me to have suffered a bit over the last couple of years. Inventory (choices) are slim.

It's almost always on sale, they have good size selection and healthcare worker gets 10% off :) This is great as millitary personnel ( male majority industry) gets it it many places , and us ( healthcare majority female) at least get the same discount at this store. I got their pants , short and they last for a long time. Most stuff are wrinkle free. I wish they would do more female size with neutral color to hide when birding or wild life watching ( like dark green for BC and ocre and burn orange and burnt sienna(.

I visited the Mayfair Mall location and found the selection to be good. EB has pretty high prices but they also have regular sales. I have never gone wrong just waiting for something to come on sale. Patience pays off.EB products have been good to me. Quality stuff that wears well and an excellent guarantee with little to no hassle if you need something taken care of. The staff have always acted reasonably with me in these situations.I tend to visit the downtown store because they allow you to bring your dog with you, while Mayfair Mall has a no dog policy.

My favorite clothing shopping store! Price, quality, everything good!