Toys'R'Us

Phenomenal service at The Wonderlab today! Julia made us feel so welcome, and made our son who is neurodivergent have the most amazing time. So happy to have this special place! Thank you to both staff members who made our day so awesome. Will be back for sure!

Had a wonderful experience choosing out a car seat and stroller! Went in not knowing what I needed but Jodi went above and beyond to make sure we got what we needed and made us feel confident in our choice. Will be back for any future big purchases!

I have returned a few items to this location, that were unwanted gifts from extended family members for our kids. We carried a balance on a toys r us store card, however when we went to use the store credit I found the balance had been reduced and in some cases disappeared completely. This wasn't a one time occurrence. When I asked the staff to look into it, they told me they were unable to check which purchases were made on the store card and could not give me a balance history on the card. I am the only one who uses the store card so I believe that the only explanation is toys r us has been deleting our credit. Be cautious of return amounts stored on toys r us store cards because after a while the stored amounts are deleted without notice. Toys r us my also be charging a storage fee for maintaining the stored funds on their cards for returned items. Quite disappointing!

Still waiting for my orders I placed way before Xmas! Not too happy about that tbh! They won’t let me cancel either so! Lame sauce!Update: From the reviews it looks like they don’t like refunding money either! Wow I wish I would have known this before I wasted my money!!!

Popped into this location today, when I went to check out, there was only one cash open, which is fine as it wasn't busy but when we approached the register the cashier Sarah said she had to wait for a customer to return. So we waited while the customer continued to shop while not being served by the cashier. Wasted 10 minutes waiting for this customer to come back before we were finally helped. Poor customer service, will not be returning to this location anytime soon.

I had bought a bike from another retailer for my granddaughter. It was defective and I could not find another that could accommodate training wheels anywhere else. I never thought about going to Toys r Us. When I went they were very helpful they put the bike together in a day and put training wheels on it. The customer service desk was very helpful as well. On top of that the bike was less expensive there then it was at the other stores.

I was disgusting with service here.. Paulette (Manger) refused to check for a product. I never had a employee refuse me to check for an item. Its kinda sad. I had intentions to buy $50.00 worth of toys as im a collector.They lost my business. Going to Walmart.

If I could give a 0 I would me and friends just got kicked out. We were very respectful and peaceful. They assumed we were not going to buy anything even though I wanted to get a toy doll for my niece’s birthday. This is unacceptable behaviour. Plus it was nice reviewing our memory’s how ever this is unacceptable.

I placed an order for the Bright Starts Unicorn Crew Activity Gym in October. It never got delivered so I contacted customer care and was told it was stuck in a fulfillment centre. I asked for a full refund and was denied. I still have the emails.There has been zero update so I lost my money. I will never buy anything online from this website and i will definitely not recommend its registry.Wish I could give 0 stars to this company.

Huge store. Great variety in inventory. The baby R us attached to it is very convenient. The only issue is that it’s hard to find any staff if you have questions. or need help with anything.

I bought a evenflo revolver 360 carseat at the Oakville location on Aug 21st 2021. After assembling the product, the seat got locked in a way I couldn't unlock anymore. After trying calling evenflo (they don't have support on the weekends), checking the manual and looking online I couldn't find how to resolve my problem. I took it, still BRAND NEW & NEVER USED, to the Burlington store location. I explained my problem to the staff member and took her to my car to see the carseat. She said: I may know what the problem is". So she put the carseat ON THE GROUND