Jaguar Lakeridge

With 5 JLR retailers closer to my home, I continue to go to Lakeridge for my Jaguar and Land Rover needs. Their team led by Rory O’Connor (GM) is top notch and knows the value of customer loyalty and engagement.

Probably, many of us encountered this from the sales people at JRL, Ajax. I have heard from many of my acquaintances that sales persons here got lots of attitude. I didn't realize until I faced it myself.First time I met a rude person. But next time, John from sales was awesome. He welcomed us open mind & we had good chat & it was smooth & convincing. Booked Defender immediately after speaking with him. Awaiting for delivery.-- 2023

Rob Woudwyk did an outstanding job with the sales process with the f-pace. Rob took the time with understanding all the model(s) vehicle information and a complete walk through of the product line up, no detail was missed during the test drive(s), negotiation and delivery. Joanne and Tia ensured that the delivery was flawless. Thanks again for making the car purchase process a great experience!

I just went along for the ride when my husband needed a tube of touch-up paint for his SVR – and I ended up buying a hot red F-Pace straight out of the showroom. Rob Woudwyk knew my husband and wandered over to introduce himself to me. By then I think I had already mentally bought the car. Though even he would have to admit the entire sale kind of plopped into his lap, Rob rose to the occasion and the process was flawless.Picking up the car was an amazing new experience. Instead of what I had been used to (“Sign here, sign there, gimme your money, here’s the keys”) Rob painstakingly went over every detail of the car. He spent over an hour, outlining everything I needed to know and setting up my personal preferences. ( I didn’t think he would have been able to explain the logic behind a gear shift that goes forward for reverse and backward for drive, so I didn’t bother to ask. That’s the one thing I am still struggling with. Fortunately, it beeps before I reverse" through my garage wall.)This dealership clearly emphasizes customer service and understands that even small things mean a lot; Rob let me know about a construction issue nearby and what route to avoid. He curated a gift bag of cool Jag swag. He phoned me after I had the car for a weekend

We love our new Jaguar F-Pace and the service we get from Jaguar Lakeridge is always outstanding.

Having recently purchase a vehicle from Lakeridge Jaguar/Land Rover, I could not have been more pleased with the entire experience.As my f-Pace SVR was a custom order it took several months to arrive, and throughout the wait my sales associate Rob Woudwyk regularly kept me up to date on how things were progressing including the actual build start/completion dates and shipping information together with the name and tracking link to the ship that was brining it to Canada.When the vehicle did arrive Rob spent over 2 hours with me going over and setting up the vehicle in accordance with my personal preferences.Following pick up I had occasion to visit the service department to have a minor cosmetic issue dealt with, and was very impressed with how Greg Kerkos, the Service Manager oversaw the entire process.Upon arrival, and following a review of what would be required, he called in a specialist to effect the repair, and while waiting I was offered a comfortable chair, refreshments, and Greg provided me with regular updates.To date, this has been the most positive overall experience that I have had at an automotive dealership.If you happen to be in the market for a Jaguar or Land Rover, I’d highly recommend that you consider Lakeridge.

I had an outstanding car buying experience with Rob, the sales manager at this dealership. From start to finish, Rob’s knowledge, enthusiasm, professionalism, and exceptional customer service made the process smooth and enjoyable. He took the time to understand my needs, provided valuable insights, and never made me feel rushed or pressured. His transparency and honesty were commendable, and I felt confident in my purchase. If you're looking for a trustworthy and reliable car sales manager, I highly recommend Rob. Thank you for a wonderful experience!

Johnny Cousins is absolutely the best sales person on earth. He will make your experience of buying a vehicle absolutely perfect. Words can’t describe how amazing it is to deal with him when buying a Range or Jag. I couldn’t be more in love with my 2023 SVR

If there was a Zero- that would be our experience with this dealership. I purchased a Jaguar F pace 2018 Diesel- Basically a Lemon- constant issues. $$$$ We brought it in for detailing a while back and they took it for a test drive and came back with some broken hose ended costing us $4741.24. Nothing wrong at the time, but they found something wrong. I would estimate my repairs to be at least $15k-20 k in the 4 years we have owned this!!Anytime we bring it in, the magic number is always $5k. Icing on the lemon cake of a vehicle. MY diesel engine, died at 167km, diesel engines are suppose to run 300,000 even 400,000 km. We got it towed to the dealership and was quoted $28266.65 for a replacement. No remorse, they do not stand behind their products. Basically just told us we didn't purchase extended warranty! DO NOT BUY FROM THIS DEALER OR ANY JAGUAR products. They keep saying you purchased a High end vehicle, comes with high end cost, but no value -0$ value to their products. Basically i'm stuck with a vehicle I can no longer drive due to the faulty engine & an abnormally repair cost of $ 28 k+++. NO customer service!! THEY DO NOT STAND BEHIND THEIR PRODUCTS! DO NOT PURCHASE FROM THIS DEALERSHIP OR BRAND EVER!

Great experience dealing with Trish Blenkin. Booked a test drive with Trish that went very well. Trish is very experienced and knowledgeable about vehicles and the current market. It was an educational experience for myself. Even though I didn't buy that particular car I truly look forward to work with Trish in the near future to buy my next car.