Mobile Klinik Professional Smartphone Repair - Halifax Shopping Centre, Halifax, NS

OMG this place is a blessing in disguise! I got screwed over by my phone company and happened to see this store on my way out of the mall. Alex (without the glasses) was kind enough to go above and beyond trying to help find an amazing deal on a phone and new plan! I would definitely check them out for good deals and for information on phones in general! Thank you Alex!!!

Last Friday I came in with a phone that had completely stopped working because of its cracked screen. Alex (without the glasses) was so helpful and even offered me an exchange rate for my broken phone. As a student I was looking for something that is affordable yet fast paced and up to date at the same time. I bought an Iphone 12 pro max for $572 with the exchange rate and the company offers. This has been my best experience with customer service.

Some of the most dishonest employees I've ever had the pleasure of interacting with. Went in to fix my phone the screen was broken. In the meanwhile they broke my forward-facing camera. Did not breaking if you told me they would replace it instead of going through my insurance again. It's almost been 6 months now since I heard back from them they told me they were waiting for the camera to come in they were going to replace for me. However it was just a lie didn't go to the store and not call the insurance company to say what happens.

The website made me book an appointment for fixing my phone, in which I listed all the details of the repair I needed, only to show up for the appointment and them not have the parts. Why have an appointment system if the appointment is meaningless? Also quoted me substantially more than other competitors in the area (Geebo, etc) for the screen repair.

Alex (with the glasses) was so great and helpful! I received excellent customer service experience! Found solutions that worked for me and my family. Will certainly be coming back!

Cracked screen. Said 2 hrs, done in 90 min. Screen works great again.

Very happy with the outcome of my broken phone. Little to eagar to make the sell. Very polite and compassionate care.

Don’t recommend. The prepaid visa they gave me doesn’t work and no one can fix it. My phone plan is through Telus and I accidentally let my “phone buy back” program run out without returning my phone. The person at Telus told me mobile klinik is a partner company and that I could go sell my old phone to them and use the prepaid visa to pay off my phone bill. I got the prepaid visa, which said to go online and activate it. There was nothing on the website saying “activate,” it just showed my card balance. I went to use the card and of course, declined. I called their customer service, was an automated voice mail. I left a message, no one called me back. I sent an email, no one emailed me back. I called the store, they said they would contact their support team and call me back, no one did. I sent a second email. Someone emailed me back 2 days later asking for the card number, still haven’t heard from them. I called again, finally got someone and they said they would send the issue off to IT but “it might take a while.” A week later I went into the store to ask what was going on. He called customer support and gave my information and said someone would call me back within the hour. No one has called. I feel like I was scammed out of my old phone.

I came to the store a few days back because I had cracked the back of my phone as well as part of the camera which wasn't too big of a deal, but for the last few weeks, no charger seemed to be working unless I would plug and unplug it like 3 times and the battery seemed to be dying unusually quick. My phone was just unbearable to deal with. Alex (without glasses) was very informative and explained why my charger was acting up and how he could help and it seemed too simple to be true but here I am with a phone just like new!!! Thank you so much Alex i would've had to spend hundreds on a new phone if it wasn't for you. <3

Came in looking for a phone screen protector and Alex assisted me in putting one on. When the product was not satisfactory to his nor my standards he was very accommodating and offered me a full refund. Fantastic customer service.