Purolator

Yesterday, I had a drop off and the machine was out of service to print barcode (disappointed, it’s almost a week) but the gentleman there helped me to print and packaging. He was really great and did above and beyond.Unfortunately don’t know his name but thank you.

Quick and simple, as it should be! I basically dropped off my return package for amazon and there was nothing more to it! Lady at the front desk was nice. Shame other people had a bad experience. There's a scale, self serve kiosks to print labels and they're working fine.

I called Purolator customer service about a missing Amazon return. She couldn’t help me on the phone as I didn’t have a tracking number, just a QR code, so she told me to return to the store.I quickly explained the situation to the employee there and she asked for the tracking number. When I said I just had a QR code she very aggressively pointed at my phone and told me it was there, looking at me like I was stupid.I tried to apologetically explain that I didn’t realize I had it, since I already went through this on the phone with Purolator customer service and was sent to the store. However she REPEATEDLY spoke over me, telling me I had the code in my hand. It was incredibly hostile and unnecessary.It’s not my fault I was misinformed on the phone by her own customer service, which she eventually acknowledged that I was.I approached her politely and patiently and I cannot believe how aggressive she was straight out the gate. Her attitude was completely unacceptable and I did not deserve to be spoken to like that.

Your team's commitment to customer service is Truly unmatched. Every interaction I have had with representatives has been pleasant and helpful, and I always feel as though my needs are being prioritized.I know that I can always count on Purolator to make my life easier. Highly recommend.

Accomplished the mission in less than 5 minutes. Staff here are super knowledgeable, helpful and courteous. My first time dropping off a package here (return for Amazon) and they talked me through the process from scanning the QR code to packaging, etc. and I was literally in and out in less than 5 minutes. Will definitely come back here again as it was incredibly efficient. Outstanding customer experience!!

I was at this Store to drop off a parcel. The line up was quite long however, I was so very impressed at how quickly and efficiently Bernie got through the line, with a smile, very professional, and excellent customer service. Everyone had a great experience overall!!! Well done Bernie!

Convenient location. Clean place. Everything is simple. Absolutely love self-serving drop-off kiosks. Representative is friendly and quick with help. Recommending.

Service is normally good however I came in today for a package pick-up (which was rather large). The two males working the counter were extremely rude. No greeting as soon as I walked in and they seemed reluctant to offer assistance. Not to mention the gentlemen who went to retrieve my package from the back DROPPED IT. Not sure if these two gentlemen working there are new are just extremely young but I was truly disappointed with the service I received today.

This is the third time I have used this location. Sunday March 19, 2023 at 10 pm. The staff member on duty did me a big favour by printing out my shipping label as my printer at home wasn't working and there was no place else to get the label printed. He printed out the label, showed me how to prepare the label and directed me to the packaging station. I was in and out in 10 minutes thanks to that dedicated staff member. The service here is always exceptional. If you have any shipping requirements, this is the company and place to use. Thanks Purolator