SEPHORA

Staff are always friendly. Shout out to Danae, she was helpful and courteous and knowledgeable of the products. Friendly, bilingual with a beautiful smile. Keep up the good work!!

I had purchased a few products along with this Lily magnetic lash kit that a sales associate showed me a few days ago. She specifically told me to try them and if I disliked them that I can return them within 30 days. I only had to try it once to know they weren’t for me and decided to return them right away.Upon explaining my situation at the cash, the person who appears to have seniority simply told me that they cannot refund lashes for hygienic reasons. She then told me the person who said that it was refundable is not a worker at Sephora and only a sales representative… How would she know who I’m talking about. Her attitude was simply condescending and finally ended up saying she will make an EXCEPTION and dashed off to end the conversation.I thanked the other younger cashier for processing the refund for me but I did ask whether Sephora refunds other products such as lipsticks, foundations and eyeshadows? I rarely buy any products I’m not sure I want to keep but from what I know Sephora is known to accept returns for various types of products even after being gently used. However, it seems to me for the same HYGIENIC reason, the manager in a dark hair ponytail can casually refuse your return or allow it depending on her mood.

sarahaa is really nice with me she is doing amazing job she really helped me a lot

I came right at opening and the manager was super rude. She told me to wait until she fully opens the door and I thought she was done so I headed in because I was in a time rush but she was like “oh wow can you just wait.” She clearly knew I only spoke English and still continued speaking to me in French and rolled her eyes. Felt humiliating. Worst Sephora experience I’ve ever had. I’m giving two stars instead of one because the other workers were absolute angels.

I love Sephora. It is one of the places that I can spend hours of time And I always loved their costumer service at Downtown Montreal. However, here at Rockland its not the same. People are not as helpful as the other branch. Yesterday I went to buy few items and when at the checkout I mentioned I had a credit attached to my Sephora account they asked me to see the physical gift card I explained I dont have it but they can see it on my account. The girl simply explained that fir fraud reason she needs to see the physical card I even told her I can show her the picture of the card on my phone she said no. So I had to go and come back again which was really inconvenient as I have 2 babies and cant easily leave the house. So today she saw the card and had no problem. I asked for an item and they said they have to check the inventory which took them more than 20 minutes(No answer even when I left) at. TheCheckout when she gave me the total it was more than what I expected so I asked her about the price of one of the items and it was not what I saw online. So she asked someone else a manager or colleagues and she told me I might be on us website which was not the case. The. She said its not the same size again was not the case and after wasting 10 minutes of my time they figured out that their system was wrong. Not even a sorry btw!!!So definitely not going back there.

Worst customer service and when I decided I didn’t not want to be help by the store manager and started yelling at us. I try to explain to her it was ok I didn’t not want help anymore.

Went there to buy and deliver an item for doordash. The girl there has no idea how is works so she called the manager, unfortunately the manager was even more disrespectful and stupid. Maybe that's how they were taught to treat men. Very pathetic

The staff is very friendly and helpful. Shout out to Tamara at checkout, she was really sweet and made me feel like a valued customer. Great vibes. Extra double shout-out to Mercedes who helped me find a cream that fit my budget and concerns. She really took her time to help me.

Had such a great experience shopping here during the sale! thank you so much to Aya, she was so kind, helpful and patient!!!