Campbell River Honda

I have purchased many vehicles over the years both new and used. I have never had the experience that I have just witnessed at the Honda Dealership in Campbell River. I don't even know where to start. The genaral manager Rex has been amazing through all the transactions from start to finish. He made sure as a paying customer I was taken care of. His sales associates were right there working with him. I can certainly see he earns the respect of all his staff and they see how he treats people. He is more than fair with people and he cares which is lacking sad to say im most dealerships today. Keep up the great work Rex. You are well respectex because you earn it.

I cannot recommend the associates at CR Honda enough! After a previously horrible experience with a member who is no longer there, I decided to give Rex a call to see if there was something that could be done with my situation. He happily accepted the challenge and kept me up to date for the duration of the process. The entire experience was a breeze and I am so grateful for all he did to get me back into a Volkswagen. Big thanks to Mitch as well for reaching out in the first place and in turn getting this ball rolling in the right direction! Not only did they go above and beyond but they also ensured I was in a safe vehicle during the snow storm while we waited for my VW to be ready. I cannot thank these two enough for all the extra effort that was put forth to make this happen. All in all I highly recommend considering CR Honda for your next vehicle purchase. They understand the importance of good business practice in a small community and for that I am truly grateful.

Best service people and my car is always happier after it's visited.

Great job, helpful polite staff, efficient friendly shuttle service.Very punctual and great service.

We had our 2007 CRV towed to the Honda service department at the suggestion of the tow company after I experienced some brake line issues. The service department was closed, although my husband did speak to someone on Saturday and gave them a heads up.I called late Monday afternoon and they hadn't looked at the car yet. Best case scenario, the service advisor said, was they would look at it that night-worst case scenario, the next morning. Come late Tuesday afternoon, they still hadn't looked at my car and offered me the same explanation. Finally by Wednesday they looked at the vehicle and determined they needed to order a part and my car wouldn't be done until Friday. Fast forward to Monday morning when we were finally able to get out to the dealership, my car made terrible noises the minute I drove off of the lot. Pulled a U-turn and headed straight back. After some argumentative back-and-forth about what could be causing the issue, they tried to write it off as a brake issue (even though the noise was happening while accelerating), rust on my rotors, or it having sat for days??They had the mechanic come out and take the car for a drive. The noise was loud and obvious. He hopped out of the car, crawled underneath it and bent something back into place that THEY had damaged during their repairs. Noise gone.Not sure I'd be as dissatisfied with the experience if there was more honesty with turnover times, or if we weren't blamed for the noises coming from my car that did not exist before dropping it off.I've dealt with rusty rotors, I know what it sounds like. Brakes felt and sounded fine.I suggest taking your customer's concerns more seriously and trying to be less combative/argumentative, although I do expect a sassy retort as that seems to be their customer service style.

A fellow named Rex Kaiwi became the new manager at Honda approximately one year ago. I have had a few bad experiences over the years at Campbell River Honda, and did not take my car there for servicing. I recently had a bad experience there again, and was approached by Rex and he was not aware of that. He came to me and righted a big wrong and I was very impressed with this young man. I have recently taken my car back to Honda for servicing thanks to Rex. I have nothing but good things to say about the turnaround at Campbell River Honda and hopefully everyone else will restore their faith in them. You won’t be disappointed.

Came from out of town, bro in law purchased a used vehicle; they went beyond the call of duty to rectify matters. Excellent crew & manager, definitely a 5 star, 6 if there was one!

A few weeks ago we purchased a used vehicle from Campbell River Honda. Rex, Raphael and the entire team treated us with respect, kindness and helpfulness. We were not pressured and when we did come to a decision they were terrific in getting us on the road as quickly as possible. Recently we had a question about the functionality of the vehicle and they took the time we needed to better understand how the car worked. Every time we visit the staff are welcoming, friendly and are always willing to assist in every way possible. We would not hesitate to recommend this dealership for new or used vehicles.

Great dealership experience. Thanks Rex, Vic and the parts department. We drove from Victoria just to deal with a professional group of people.

Recently financed a beautiful 2021 Honda Civic. Campbell River Honda was eager to help me and get me into the car the same day. Highly recommend going to them to get a car. Great team, and a great experience!