Hôtel Palace Royal

I came to Quebec City May 12-15 for my birthday and to celebrate Mother's Day. Having never been to the city before, I was pleasantly surprised at how easy it was to get to old Quebec from the hotel. The front desk was very helpful and friendly, and w were able to get into the room before the 5 pm check-in time. The room was super clean and spacious enough for 3 adults. The sofa bed was not very comfortable and the sheet was a plastic material so that was the only downfall of the room. Room service also did not service our room the first day so we had to go to reception to ask for coffee and more towels. Other than that its a great place to stay!

We had a great experience at this hotel! Location was perfect, close to the old city and the skating rink next door was a nice perk. The staff was also great and we enjoyed time in the pool. There was even live music at the pool over the weekend! We’ll definitely stay here again.

My son and I stayed in two rooms with murphy queen bed in one room and queen bed in the other room. The beds are extremely comfortable. The rooms were nicely air conditioned as well. Only thing I would say is the small fridge tended to freeze a few items. Really enjoyed sitting on our balcony over looking pool. Close to Old City.

The hotel rate was pretty pricey. The location is great, as most of the attractions in Old Quebec City are within walking distance from the hotel. There are also a lot of good restaurants nearby. The bus terminus is also located right next to the hotel, providing connections to the other parts of the City. The views are amazing as well, especially of the atrium and pool area when it lights up at night. However, we expected better service/amenities considering the amount we paid for our stay and also since it is a 4-star hotel. Even minor things like tea bags were not provided and we had to call back every time for refills of every item. The hotel doesn't have a water fountain which was another big issue for us as well. The room was pretty nice and spacious, though the bathroom was small.

Hot tub needs work. Parking was interesting, but good. Breakfast buffet was not something I would do again. Poor service. Food was so so.

Ì was extremely impressed by the hotel... it was a beautiful place to stay! Staff were amazing, friendly and professional!It was close to everything! Hopefully I will be back.. : )

The hotel was nice! We were there for 2 nights. We chose the indoor garden room for the shows. The friday night show with Maude was great. Beautiful songs and relaxing music. Saturday night there was a band of 3 people. The music was way too loud and we couldn't talk to each other on our balcony, We couldn't hear the lyrics to the songs, drowned out by the music. We enjoyed the pool and spa . The last negative points are 3 cupets of coffee in our room for 2 people for 2 days with 3 cardboard cups.( I waited to get more the second day but they never came) No wine glasses in room, you have to go down to the bar and ask.

This cannot be a 4 star hotel. It was so disappointing. Yes, the location was amazing but that was it.To boil it all down, the communication was terrible at the hotel. On the first day, our room was hot. We called because we couldn’t get it to turn down and the temperature was climbing up. Someone came but they couldn’t do anything. They told us we could call the front desk but the mechanic had left for the night. We called and were told there was nothing to be done. Check in the morning. We checked in the morning and they said they would send the mechanic. We have no idea if the mechanic ever came. It was still hot and was not working. They didn’t seem to care and never communicated if someone came. We checked again and they said they would send someone. Nothing changed and we have no ideas if anyone came. When I explained it at checkout, I was told “ok, can I send the receipt to your email?”. No concern or thought about how to make it right or make the situation better.Also they do not do daily room refreshes. I understand that I don’t need towels or sheets every day but no new coffee, no making the bed, no emptying trash. When they did come to give coffee, they did not do anything else to the room. That is not a 4 star hotel.Finally, on Friday night they had live music in the center of the hotel, our balcony overlooked that. It went til 930. Our child was crying and couldn’t sleep because it was SO loud. Again, if this had been communicated at least we could have had a plan.Dust was all over the room and the fixtures. The bathroom wasn’t very nice. The towels were cheap. Very disappointing with how much we spent.

small old and smelly room. Internet speed slow. Bath room tub is glass sliding door. It is hard to move in for aged people. No daily room service without any excuse and compensation. when asking for coffee supplies refill. I asked for 3 coffee pods, and was told only 2 are allowed.

The staff weren't very helpful / informative upon arrival and during check-in. That aside, we enjoyed our stay. Our room was spacious and clean (king interior balcony) and it was very conveniently located. Most points of interest were less than a 15 minute walk, and many were closer.