Alberta Precision Laboratories

This place it is always busy. People have to wait outside in freezing temperatures. Always short on staff and the their system is too slow. All Alberta Precision Labs in the city have the same issue. City is growing fast and health care is going in the opposite way. If you have to tests every week you can’t book in advance, if you try to book in advance, next day available is usually 30 days ahead.

The online waiting list says seven minutes, so we drive over here which takes less than 10 minutes, and now we’ve been waiting almost an hour. Their online waiting information is just completely out to lunch. (The staff are super efficient and quite friendly. No problems with that - but the wait times they post are totally unreliable.)

I recently showed up for a booked appointment, that I was only able to get last minute on a cancellation after failing to successfully have my blood collected before 9am (was required for a certain test) as a walk in on 3 attempts!I patiently waited in the single lineup of about 30 people which had stretched outside. Despite arriving before the appointment time I was still waiting outside when my time came. When I finally stepped inside the door I heard my name being called - I ran to the desk only to be told that I almost missed my appointment and should have come on inside (eg skipping the line) despite having been present waiting in the ever-growing line.Please work to optimize your efficiency and organization. I know many people are frustrated with the current situation, patients and providers alike.This also has great potential to cause harm (eg INR values not being collected regularly, important drug level monitoring, patients skipping labs due to inaccessibility/ impossible wait times, etc).

Not nearly enough staff working. Nearly a 4 hour wait time when you arrive before they even open is ridiculous. If you know your are busiest 7-9 AM, then why do you not have staff in to deal with the busier times?

Came in for blood tests. Was told there would be a 2 hour wait and they would text me when it was my turn. They were very accurate with the estimated time and I was able to get some chores done while I waited. Much better than waiting in line.

What's the point of making an appointment month in advance if the waiting time is in order of arrival, meaning plus one hour at least?Management needs to be changed and implemented a more efficient system.

Absolutely disgusting the ignorance of the receptionist.I did not have an appointment and came in at about 3.30pm and at 5pm she told me to come back tomorrow.Pretty classy for a two minute blood test.

Line up at 630am when it opens at 7am. However I was in at 7am on the dot and out by 730. The gentleman Doctor was amazingly efficient didn't hurt at all and was so nice and friendly. Ladies at the counter were very fast to seat everyone and they hustled. Best one I've been to in the city by far

Don’t bother booking an appointment. They give priority to all the walk ins. I am waiting here with at least 10 people that booked and waited for a month to get in just to wait at least 2 hrs to get in WITH AN APPOINTMENT. Clearly this system isn’t working and there are all these people angry.

This has to be one of the busiest blood labs I have been to. The line up is always out the door and I have only ever seen 1 receptionist checking people in at a time. They don't offer the save my space online like most other labs do so your stuck waiting. The staff seem to not care about how long people are having to wait and miss work as it's like they are in slow motion. You would think they would know they are a busy clinic and would maybe chat less or work a bit fast or get some more staff. Trouble shoot. Anyways don't come to this one put yourself on a waitlist and drive the extra 5 or 10 minutes. Oh and they say they are open on Saturdays which they are but they DO NOT accept walk ins on Saturdays. Just so you all know.