Bureau en Gros

ORDERED TABLETS ONLINE AND IT WAS TO BE SHIPPED AT THIS STORE... THEY COULD NOT FIND MY ORDER AND WOULD NOT RELEICE IT TO ME REGARLESS OF ANY DOCUMENTATION I OFFERED THEM THEY CALLED ME BACK LATER ON TELLING ME OH WE MADE A MISTAKE YOUR ORDER IS HERE. I SPENT GAS AND COMPANY TIME TO GO TO THAT STORE FOR NO REASON NO HELP FROM THIS STAFF WHAT SO EVER

Went in for technical support. Technician did not know what he was doing. Needed servicing on a Amazon tablet. I don't know nothing about tablets. With my phone in Google I gave him more information then he got with his own computer. Simple question.HOW DO I CLEAR CACHE?So once I told him how to do it.I LEFT.Have a great day.

I was waiting at the desk for my turn. When it came to me a worker refused to help me. Definitely, don't recommend this place.

They have almost bo products. Went for an ipad case, headphones and a charging cable and came back with nothing. The staff is non-existent and if you manage to find someone to help you they are rude and have no knowledge on their products. Go buy somewhere else.

Great store. Fair prices. Just don’t do online orders for pickup.Issue is mainly the system itself not the store.Placed an order online for pickup (which is advertised as being 2 hours). Placed an order at 5:11 pm on Friday - received confirmation at 9:00pm Saturday (store already closed) that my order is ready for pick up. Wasn’t banking on the 2-hour pick up so no big deal (but staples needs to stop advertising this).Get to the store on Sunday morning. The girl tells me that some items were missing (not in stock) and I wasn’t charged for them. I asked if she was sure as there was no paperwork being provided to me in the bag. She said yes.I got to my car, whip out my smartphone and 2 of the 3 items she said were missing (and they were missing) I was in fact charged for. Meanwhile, my phone was showing another item as not being included in my order nor charged was in fact in the bag. Even between the trade-out, I was still overpaying. I go back to the store and explain everything to the girl I had dealt with. I ask her to simply return the order in the system and scan what’s actually in the bag. She says she can’t return the items as the system is marking the items as having been picked up and they have to wait 24 hours for the system to generate updated info. She promises to manually do the return on Monday. I’m not loving the situation but I need the school supplies so they scan all the contents and I pay again (now $10 cheaper) and leave making a mental note to call back and check that they did the return.Tuesday morning I check my staples account and it doesn’t show the online order i never actually received as being returned. I thought it might still be that whole 24-hour thing but call in to check.It turns out the woman in question called in sick Monday and Tuesday. There was a printout on the counter of my order with a note to return in full (but the other employees weren’t sure want to make of it so they were waiting for her return). I was able to explain and they processed the return.My feedback:Staples seems to have a very archaic system (software$. They can’t even fix their own errors in an appropriate/expected timeframe. I never got the stuff, don’t charge me for it. And the 2-hour pickup timeframe is non-existent, they should at least update the wording. To do the returns on pick up when they fix errors, it’s all based on manual tracking and trust that it will be done.Either shop online for delivery or go to the store and shop for yourself; don’t shop online for in-store pick up. It just doesn’t work.Folks at the store are nice.- Summer 2022

Truly wish there was an option to post without stars. Do not waste your time, do not waste your money, go elsewhere. Horrible service and staff!!!!!!!!!!!!

Printing here is like an after thought. So is hiring enough staff for the print shop.

Went to print something from the web it was easy and the staff was helpfull

I ordered complicated printing and laminating and so was prepared for tough discussions, but the gentleman let me in to see the screen and confirm everything. It was all done in 2 days which was nice. There were a few minor issues when I picked it up, so the young lady offered to fix the right away. 5 minutes later, I had exactly what we needed and was treated well even though I was being picky. Very impressed with the printing Dept.

Great service very helpful staff. It has DHL drop off and Purolator. Make any type of copies . also laminating, business center they make signs large printing and more