Gregory's Optical Centre Dundas

I suspect most of their business is through local business and safety glasses. My experience with attempting to get safety glasses was far from professions, respectful, or competent. An eye test where payment is required up front even though it is through a benefits / employer contract. The client is allowed to select frames and the order is made. My lenses were put into the wrong frames and apparently, Gregory's Optical is beyond mistakes. Somehow, it is all my fault for my lenses being placed into the wrong frames. Five trips to this place and laid out 80 dollars cash.... still no safety glasses.... They are Dundas and Clarke and that is exactly where they belong! I hope my employer does not pay for safety glasses that I have returned to them. Yikes.Pass, save yourself and ? your staff this sad experience!

When I was younger I had to be on assistance for a little while until I could finish school, went here for glasses, Gregory's was the only place in London that didn't treat me like garbage, and would take Ontario works benefits. Since then I have always came here, the glasses are affordable and always well done. No matter your budget, they have something for you and they won't treat you like garbage. The staff is always friendly, and helpful. My glasses have always fit good, and lasted a long time. If you want to be treated right, go here!

Just got my eyeglasses yesterday Dr. Youssef did my prescription eyeglasses she’s really good Doctor all the Staff and very nice. I highly recommended Gregory Optical clinic

Always have a pleasant experience here.The secretary could be a little friendlier other than that I have no complaints. Takes about two weeks for your glasses, if it’s longer than they may have a backorder.No issues getting glasses fixed or tightened.

Over all amazing experiences everytime I have gone in. I got my first pair of glasses in 10 years, and within the same week they unfortunately got bent out of shape. I walked in and my glasses were fixed right away, thank you again and I will make sure I recommend to whoever I can!

phoned to see if I could come in to get fitted for my first set of prescription glasses, and there isn't even an optometrist there today. And no mention on the person I talked to as to when they might be returning.Helpful..? ahh I still can't see so.... NO!Can not comment on competency at their jobs or how you may be treated in person, I may have to write another review extolling their personal and professional efforts.Don't hold your breaththe one star is for answering the phone and not letting it go to voice mail and not telling me to check the website""

I shall explain my mediocre review. The actual owner and optician is amazing and always helpful and POLITE.however, I just left there after the hundredth time and yet again, the receptionist" made me feel like I'm interrupting her day of staring at the screen. I had broken glasses that I asked if they could be fixed. "No. They can't."So I asked f they're still being made and then I just reorder them?Silence and then "no

I took my daughter here years ago, when she was only 14 months old, and they did an excellent job finding her properly fitted glasses. It is so difficult to find an optometrist who understands how childrens glasses are supposed to fit. Her eyes were perfectly centered in the lenses, bridge was a great fit, and the arms never bothered her ears. We would still be going here if we hadn't moved away.

A bad day with a great service.I accidentally step on my prescription eyeglasses when I woke up in the morning good thing still on warranty. Brock the young fellow help to fixed it on the same day so I can still have something to use, and he place an order replacement right away.I taught it will takes longer but just the following day I got call from their receptionist that my eyeglasses replacement ready already.I came the following day Brock did it on the same day again.

Overal experience was absolutely poor.Staff members are in serious need of training in customer service. Reception lady has an arrogant personality, judging by class/looks and very unhelpful.It took 3 visits to have the reading glasses needed. I almost did not receive them until I started talking about how I basically donated $150. to the office.It was not my intent to have to be abrupt, I just wanted to have proper vision while reading with prescribed eye glasses and not the $6. Temps I had to purchase in the meantime.The optometrist was pleasant on my first visit, service was nice but my needs for reading glasses was some how not clear during the appointment. Second visit she may have been offended I needed a second visit as no changes were made. Third visit we had clear communication.Gentleman upfront made me feel incompetent as if I did not know the purpose of reading glasses. Will not go into any further detail than that.I was expecting an overall better quality of service.I suggest visiting the Gregory optical on Wharncliffe if you need to go to Gregory, staff is more pleasant, same price ranges and they have a better selection on eye wear.