The Ottawa Hospital Riverside Campus

I went in for Lithotripsy procedure and had the best ask around care that I've ever received. Darcy, Jessica and Brigitte were absolutely awesome. They explained my procedure to the fullest and were happy and smiling (even under the masks). For this place to be so short staffed and what seems to be overrun their whole entire team had a rally of the troops and got it done. Thanks again for your treatment and hospitality.

Great patient care, I was in for a day surgery, and released quickly, which I am glad for. Everyone was kind patient friendly and informative at each step of the way from intake, surgical prep, surgeon consultation and procedure, recovery and finally discharge.

Was referred here by my family doctor for Thyroid ultrasound. Didn’t even know this place still operated. I did blood work same morning at the laboratory when they booked me in for ultrasound. Everyone was very friendly and so efficient at the bloodwork and ultrasound. Thank you for making a worrisome experience, pleasant.

I watched a staff person in the blood clinic exhibit such kindness and caring this morning to an elderly man who was in the wrong place. Her patience and genuine compassion shone. Her name sounded something like Henri. She is an angel with great professionalism.

Very helpful and organized hospital. Nice cafeteria. Felt very well taken care of.

One of younger ladies at blood test unit reception was less than courteous. Not impressed. If interacting with public, or anyone really, being polite is basic. I trusted the staff knew what they were doing. Don't blame clients for hospital mixups.

I had wrist surgery done at the riverside hospital. The staff went out of their way to make me feel comfortable.. Everything was everything was done according to procedure.I truly believe that nurses are the unsung heroes of our world today

I do not like to leave poor reviews, however the lab department at this hospital keeps getting worse. I am here pretty frequently. In short: make sure to be aware of the tests you need and the doctor it is coming from - advocate for yourself. Ask them to confirm the tests, better safe than sorry. My family doctor wants to stay informed on results, she hadn't been receiving them when I asked I was told I have my chart and can provide it to them. I dont get paid to do that, my taxes pay you to do it. The communication between hospitals and family medicine is terrible, applies to riverside and general.Parking is expensive, but that is everywhere. The wait times can be quite long, come with a book and time to spare. No problems with the building itself. My problem is specifically with the lab service, they have gotten my tests wrong the last few times! That is unacceptable, I am very aware of what I need so I have been correcting them when they go over my health card information before the blood draw, however even one slipped by me. It is very concerning that these kinds of errors are being made (repeatedly), these tests could be life or death for someone. Patient could be older or have an impairment and not know to catch the errors. As a patient, I should not have to correct them every time. Either the wrong label is printed for the wrong test or it is from the wrong doctor! That is not acceptable in my opinion. If the online system is confusing them, find a better system.The people who've drawn my blood have typically been friendly, no complaints there.However some of the people I've encountered at the front desk don't acknowledge you waiting in line half the time. It takes 1 seconds to say be with you in a moment" instead

Always great for my yearly appointment / scan.Thank you all front-line workers!