Newprint

UPDATE: Customer service reached out to make it right, better late than never. Hopefully this experience is a one off and future orders go more smoothly.ORIGINAL: I've used this company before and was happy with the service (I even recommended them to a friend who needed a job done). This time around, however, the stickers I received were printed off center. Mistakes happen and so I reached out to customer service looking to have their help resolving with either a credit or reprint but to no avail. I reached out multiple times and received one response saying I would hear back within a few days and since then crickets.... At this point I'm not hopeful.

Poor service for sure. Been waiting 24 days for our order. What a let down. Takes 6 days to answer email enquiries and no repsonse to left voice messages. Choose another company would be my advice.

I loved the website and how easy it was to order from it, and the quality of the flyers I ordered was great. I had paid an extra to have my flyers plastic wrapped, but when I received them they were simply kept together by elastics (and, unfortunately, several flyers were loose on the box and got damaged in transport).I reached out to their customer service to let them know of the error, and asked to be refunded for the extra charge I had paid. I got a reply right away, which was very professional, informing me that they had added a $8 coupon on my account. The fee I had paid for the shrink wrap was $22, so I was not sure why I would only get $8. I also wanted my money credited back on my credit card. So I emailed them back, and that's when they started ghosting me. I had to follow up 2 times to have an answer, finally they said they added another coupon of $15 to the account, and said that unfortunately they have no way to credit to the original credit card. The $15 coupon was never applied to my account, I have followed up several times, but no one is answering.To me, this is plain bad service. I wanted to encourage local instead of going with a big company like Vistaprint (which, by the way, is more cost effective and offers infinite more products and options), but I guess Newprint.ca doesn't really care about new customers.

I was first hesitant to order my prints from here because of the 3.3 rating on Google. But then I checked TrustPilot and saw such good rating (4.8 from 2000+) so I thought to give them a try. I order labels for my business, and the quality definitely met expectations.However, what went beyond my expectations was the customer service! Sean was my customer service person, and he went above and beyond to ensure we pick the right paper, and get our prints done in time. I am definitely ordering from here again just because of him.Newprint has the convenience of ordering prints online, but the customer service level of a local print shop, best of both worlds.

Ordered 10,000 boxes for my company and they were ready within a very reasonable timeframe. I came from Montreal to pick them up and everyone was very kind upon my arrival. I dealt with a few people and they were all very helpful and accommodating, especially Dorde! Very happy with final product. Thank you again for bringing my vision to life!

New Print is the best print provider in the city! I can order online, their team is very responsive and always eager to help and make it easy to get my work done and delivered on time. Highly recommend!

Very unfortunate experience. Expensive, longer production time than anticipated and terrible quality - the black ink doesn't even coat the card. I emailed the company numerous times about wanting to return the cards, no response.

Ordered 600 calendars expedite print (waste of money cuz they were late to ship), they didn't come wrapped as indicated on my order. However every calendar i have left and our employees rip in the seam when you open them up! Customer service wont pick up the phone to make it right and iv been reaching out for over a month for a refund for the faulty product and no one will pick up the phone to resolve this not the way you treat paying customer. This was a waste of $3500 really makes our company look cheap with Calendars that tear in the seam when you open them up to hang them up what a disappointment .

Worst printer ever, seriously. I ordered expedited shipping by a certain date (with a two day buffer). They blew the timeline entirely, and I ended up attending the event without my materials. No offer to compensate. Worse, I told them that I didn't need the rush shipping any longer (obviously) and to just send it regular mail to my home... and they refused to refund the expedited shipping charges! So, they shipped it, one week late, expedited, to my house. How ludicrous. And, worst of all, not once did anyone there even pretend to care (or even just acknowledge how ridiculous the entire situation was). Worst printer experience ever.

I am so pleased with my experience. I am so surprised the ratings are so low because my boxes look absolutely stunning. I ordered 5000 pieces and it was ready within a week and on my door step after 3 days. The editing team helped make my vision alive and I will 1000% be ordering again