MUHC Reproductive Centre

I don't like bad reviews but seriously, I need to take a day off each time I need to talk with them. How can this be possible ? Once, we had to go in person to get an appointment for an ultrasound because the receptionist told us there were no remaining slots ... but we're having an IVF and we paid 4500$ for that. You got to be kidding me.

One star, is only for the doctor who is very helpful and doing his best to help us!I Cannot give any rate for the communication staffs (Agents) and some nurses.• They are so rude, impatience, very awful, and unprofessional. I never had a call that it went well, every time I call, I needed to wait for more than an hour, and once I reached them, either transfer me to a different department because they can't help me, and no one will answer, or I will get a nurse who will scream and pressure you and act as professional once you got provoke.Very very poor service when it comes to communication.

Great experience overall. We were there for an ivf. You see the doctor only once or twice and the rest of the process is done with nurses.Yes you need to wait to make an appointment, yes you need to wait in line when you get there and yes there are different nurses following you but! I mean that’s the health are system. We waited once for a few hours but it was because the doctor was booked for triple his capacity, mistakes happen… they apologized a few times for that.The nurses are quick, they see tons of people a day, but they take the time to answer your questions. I also called a few times and they answered all of my questions. Depending on what nurse you get, they double check also to make sure you’re all good before leaving.

Exasperated doesn't even begin to cover what we're feeling. Impossible to reach anyone, mailboxes full, no one picks up then the line cuts. Emails go unanswered. It's as if IVF and IUI aren't TIME SENSITIVE matters. You can easily miss your window and then well too bad, eh? I wish we had better options, but unfortunately this is it.

Really frustrating experience. I feel like they do not understand they are dealing with human beings. I feel I am treated like cattle. You see the doctor close to never. You always deal with different nurses. You wait on the phone for ages to get an appointment. And then you wait forever in the waiting room as well. Nobody cares to explain medical decisions that involve you. Nobody cares to pull your file to answer basic questions. Questions annoy them! I think personnel needs to learn how to deal with people. If they only like research and not people, they should have chosen different professions.

Staff does what they can and are professional but the clinic as a whole is highly disorganized and unresponsive at best. Appointment times are seldom respected and at times, not even honored. Good luck trying to reach a receptionist or leave a voice-mail.There's always an excuse.Do not recommend.

Most of the nurses are usually very nice. Once a nurse called me twice about something extremely important and I missed it. I was so worried as it’s end of Friday and I would have to wait until Monday. But I was relieved after listening to her detailed voicemail. Even better is she called me the third time and I got it and received detailed instructions for next steps. I was so touched by her efforts. She is truly an angel.

If you have a better option, do not choose the MUHC. They never answer the phone, you'll wait hours in the waiting room to see the doctor for 30 seconds and they will make you resent the whole process. They should be making it easier on you, but you can't even change or cancel an appointment.

Literally the worst …. I waited almost 4 hours . My appointment was at 10 am …. Didn’t pass before 13:30 . Inacceptable!! Specially that I’m paying fully for my treatment . Dr DEMIRTAS, EZGI you definitely need to do better … I understand you’re busy but we all have to work and we are all busy . I am a laying client. It’s not professional at all .

Incredible staff and service. So kind and supportive despite a huge list of clients to see every day. Always leave with a bigger admiration for this lovely team and the public healthcare system.