Bathworks - St. Catharines Showroom

Great staff, great selection, great service

What a great place to do business! We've bought our bath products there for a number of projects and the service is always fantastic. Today we blew a hose on an 8 yr old faucet that we bought there. They don't stock parts but just happened to have the appropriate one (The gentlemen at the counter had to know that although the hose was not Jaido but American Standard, it would likely fit) and gave it to me for free. Our faucet is back in shape. My wife and I highly recommend this location of Bathworks!

Bought our entire en-suite bath fixtures from this place, spent around 4000 before taxes. I tried to exchange one of the spout 90 for the handheld part of the shower hose because of the way the threads were designed, and they wouldn’t reach the fitting in the wall.They wouldn’t exchange that spout for me, saying that it was because I bought the shower as a kit (rain head, thermostatic controller etc..) and they cannot resell individual pieces from a kit even tho it’s complete with its own part number and label and instruction booklet.. they wanted me to purchase the new elbow piece, at a cost to me of another 25 dollars.I understand that it’s a kit and all, but I guess I just expected decent customer service considering how much money I spent. I mean all said and done, that’s under a percent of what I paid there.

Great customer service with very knowledgeable and friendly staff!

If I could give you a negative score, I would! This poor rating lies squarely on Ted's shoulders (or the one that identified himself as Ted when I called the store this past Thursday), who confirmed that your store would be opened on Saturday, June 22nd. I called to confirm before taking on a 2 hour drive with my customer to check out the only Neptune Wind I could find in an Ontario showroom. He was giddy enough at the thought that he might have a sale. After driving 2.5 hours in some of the most horrible traffic in Ontario, we butted our noses to a locked door with a sign bragging about Bathworks celebrating its 50th anniversary. Continue pulling such stunts with your customers, you won't be celebrating many more anniversaries!!

Bath Works St. Catharines is your full service one stop location with the highest level of customer service one could ever hope for. Ted and his Team are most knowledgeable and committed to exceeding customer expectations.Can’t recommend them enough.First class operation.

The quality of the cabinets was good, no complaints there. And I understand things are delayed due to COVID. But when our order was finally delivered, one cabinet was missing, and it was a struggle to finally track it down. Then, when the installer was putting the vanity in, we realized that the granite top was miscut, the sink was offcentre and too close to the back, meaning the taps wouldn’t fit. We decided after waiting three months, that we would live with this, and the installer made it work with a few adjustments. We waited another three months for the shower doors, but when they arrived, they were damaged and couldn’t be installed. The enamel coating on the sink started peeling almost immediately, the plumber said this was unacceptable, and would notify Bathworks. Almost one year later, no resolution

Very arrogant and had a very poor experience. Very grumpy with you if you dont have an appointmnet through your contractor. Tried visiting twice. First time was reluctantly let in as they had no other customers in the store. Second time with scheduled appointment we could not even get in the door. Don't waste your time here.

Service was cordial, expeditious, and beyond the call of duty. Kim went to a lot of trouble to figure-out and order a replacement Mounting Kit for my DVX toilet seat. When I came to fetch the kit, ready to pay, I was advised there was “No charge” because the toilet is still under warranty.