Club Med Agent - Margarita Travel

Nathalie of Margarita Travel is a one-of-a-kind travel agent who listens, arranges, suggests and treats all her clients exceptionally well when booking with her. She is quick to figure things out, has helped us in crazy situations for example when hubby forgot meds and she arranged upon our arrival, a nurse's visit as well as pills in the interim until a package could be sent from home... truly above and beyond experience. We've been using Margarita Travel for the past 10 years and no one else measures up!

Thanks Natalie for providing a review page! I have know Natalie through Club Med for problem close to 2 decades. While I typically have booked my own travel, I did book a very important trip through her several years ago, for my daughter's 18 birthday celebration. We were booked i at the club in Turks. WELL! don't you know hurricane Irma hit the country & devastated the club. The club closed & only reopened days before our trip was scheduled. In fact, we were in the 1st group to arrive at the club. Having lived in Turks for 5 years, I knew how bad the devastation was. I was traveling in Indonesia prior to our arrival & only had 3 days back in Canada to do the turnaround & head to the club. Through the whole closure, the delays in reopening, the expected shortage of items that we might experience upon our arrival...Natalie was there the WHOLE time. She went over & above in providing information & guidance. Even offering to rebook us several times, if it wouldn't be suitable. I have referred people to Natalie & do so with confidence. She always takes care of her clients. Even the less than pleasant ones. She knows how to fulfil her role over & above & does everything in her power to make your experience the best possible. There is no one other than Natalie, in Canada, that I would trust to do a booking at CM for me. Everyone I have referred to her is most appreciate of the care & attention she gives every client. Thanks Natalie! Keep up the good work. You are #1 - English for a reason

Natalie is a wonderful Club Med travel agent!We have booked trips to Ixtapa, Cancun, Portugal and Punta Cana with Natalie over the years.She is extremely knowledgeable and works hard to ensure a relaxing and wonderful vacation.She pays attention to all details from resort and best room choice, to best flights for your particular situation.She personally advocates for you and even communicates with the resort on your behalf to ensure a seamless journey.She checks in prior to, during and also upon return from your vacation to see if there is anything else she can help out with.Our youngest son broke his femur while in Portugal and Natalie was wonderful in helping us through the ordeal before and after.We would recommend Natalie without hesitation for any of your travel needs!Thank you Natalie.Fernandes Family

Natalie is the best ever - highly recommend!!! We have used her travel services over the last 11 years for seven trips and counting. If you want someone to take care of ALL of the little things to ensure that you have a great, stress-free trip - then don’t hesitate to reach out to her excellent agency! Life can be complicated…vacations don’t have to be..do yourself a favour and use Margarita Travel.

I wanted to book a trip to the Caribbean and was recommended by a mutual friend to give Natalie a try. She was fantastic!She responded quickly and thoroughly to my request and was able to set me up with a quote within the hour despite my specifying a couple of different dates and of varying trip durations. I had it all sorted before the day was out. She then was very good with responding to my follow up questions about the resort, added insurance (since we were going to an isolated location with not a lot facilities) and potential issues we may have if we needed to cancel. She took the time to follow up with us afterwards and even helped automate the payment process so we could complete the first part payment for our trip.We will definitely be in touch for any future trip needs. I am in the process or trying to organize a trip for a group of friends and would not hesitate to have them contact Natalie.She has deep knowledge of the business and enjoys what she does and it showed in every contact we had.

Natalie was a miracle worker. She got me a very substantial discount on my family holiday. Before I used Mararita Travel, I had unsuccessfully tried multiple times on my own with the club med phone line/ speaking to supervisors. Within a day, Natalie was able to get me a deal. She's lovely to work with and advocates hard for her clients. Wholeheartedly recommend booking vacations with her from now on!!!

Working with Natalie was so great. She made the whole experience of booking Club Med room and flight so smooth… requesting our preferred room (which we got thanks to her connections), going to bat for us from a previous trip that was cancelled during the pandemic - she wasn’t even the agent for that trip and yet advocated for us. She added such value to the experience and eased our minds - dealing with Club Med directly can be such a hassle (the systems are so antiquated) and Natalie just took care of it all. It saved us so much time and stress. Huge thanks to Natalie for helping us book such an amazing holiday (also huge praise to Club Med Ixtapa for giving us a greatest vacation)!!

Our go to travel agent for our Club Med vacations. She was there to help us when one of our children ended up in hospital the night before one of our trips. She was able to get our trip cancelled and then rebook us on another a few weeks later. If you want a travel agent that goes that extra mile, and is very knowledgeable about the various Club Med properties, you should book through Margarita Travel.

I cannot recommend Natalie highly enough! We have booked all our Club Med vacations with her for the last 15 years, and she has always managed to find ingenious ways to save us money.She always gives us insights into the different type of rooms and their location so we can choose the best ones for our family, then she helps us getting the rooms we want by using her connections.She helped us make a reservation at the reservation-only restaurant for my husband’s birthday on the day of our arrival and my husband was also surprised with a special birthday cake.She also contacted the resort where my son forgot his Nintendo, and we got it back in the mail (all the way from The Bahamas) within a couple of weeks.Natalie is an amazing travel agent, who goes above and beyond for her clients. We will always go to her for all our future Club Med vacation reservations!

I have worked with Natalie for over 20 years. I have booked numerous family vacations. One year we had family in Vancouver, Toronto, Calgary and Edmonton. I don’t know how she did it but we were all on direct flights and all arrived on the same day. All our rooms were next to each other, which was very convenient with young kids. There were times when she said she couldn’t guarantee room requests, but would do her best. Every single trip we got what we asked for or close to it. Now I’m older and do not travel, but my kids, their friends and grandchildren a,ways book through Natalie and have never been steered wrong !!!! I am very happy I found her all those years ago. If you want a travel agent that looks after you from begging to end, Natalie will look after you!!!