U-Haul Moving & Storage at 50th St

Absolutely baffled at the employee service at the counter just used this place a couple weeks ago it was decent but then the second time I go there the staff working that day on the 15th are very disrespectful told me i need leave because of the way I look and says its for security reasons wearing a mask is not illegal and policy's isn't for the citizen its for the employees citizens ad hear to posted signs so if your told otherwise by anyone understand your rights. denieding me service because of the way I look Not right at all very embarrassing on U-Hauls Part.

You literally cannot count on uhaul anywhere! Received a call today that our truck was given away, not only that there was a statuses about them doing the same in Calgary. We are in Edmonton. How sad. Super unprofessional to book and take money then give the trucks away! It’s the end of the month and it’s gonna be a big move and they do that to ya. If you count on them for something, don’t.

Truck was ready and clean. Booked online. At pickup, keys were not in the keysafe. Outside attendant was unhelpful in the morning. Counter staff were nice and apologetic. On return, same outside attendant, long haired fellow, was ignorant and rude.

Ripped me off for gas. Drove 11 kilometres total. Asked me to fill the tank to at least a quarter full as they had stated the truck began at otherwise I was due for a hefty penalty. It took $20 to reach the quarter tank required. Always check your gauges before you drive off the lot. Take photos of everything.

I like Uhaul for the services they provide. I've rented moving trucks, bought moving boxes and supplies and have had a few hitches installed. The service always meets my needs. The only issue I have with Uhaul, especially this location, is that wait times can be 1 to 2 hours to get served. This is even if you have a pick up appointment. So come early. Not sure why they always seem understaffed.

I rented a truck from this location and bought an insurance on it because the receptionist told me if something happened to the car or if I get in an accident I won't be charged. Thankfully nothing happened to the car, not even a scratch. I returned the car safe and sound through their App after hours. After one month by chance I checked my credit statement and realized I have been charge $157.5 over the $63 that I was supposed to pay. I contacted them to ask why i was charged this amount and they told me that the drivers side had been damaged. This is a big and disgusting lie. I went back and checked the pictures that I uploaded in the U-Haul App and realized that I had not been told to take a picture from the drivers side and this is where they were able to charge me falsely. This is very frustrating and unreasonable. Please do not ever come to this U-Haul location!

Twice now due to restrictions at other locations, I have had to use these guys and both times Sam came through. I've never met her, but she definitely saved my butt. And the rest of the staff there are pretty good too and helpful as well.

If I could leave a MINUS 5 STAR review I would. NEVER EVER RENT THEIR STORAGE UNITS!!!!!!!!! We rented a storage unit a month ago and we didn’t check our unit the past 2 weeks and it got robbed. The most weird part is that the lock wasn’t cut or damaged, which means someone got inside the unit through the roof or through the neighbour unit. They stole robot vacuum cleaner, dyson vacuum, speaker, office supplies, fragrances, oil diffuser and more things. also tried to pull our tv out, luckily we hid it pretty well. The worst part is that the Uhaul management wasn’t very nice dealing with this issue. The employee at the front counter told us: “how are guys even sure that you got robbed” seriously?What kind of question is that? Fist of all, some of the boxes in our unit were not in their original spot, secondly they were torn apart,open and EMPTY, also some of the boxes were cut with the exacto knife on the side. Anyways the manager didn’t even talk to us, told us to file police report…. no compassion whatsoever. We filed the police report and later on the police told us that the storage management couldn’t find any evidence on their security footage. Now we are thinking that someone who is employed at this storage is actually stealing things and covering their tracks…Their security system is obviously faulty and doesn’t work. You are paying money for a “secure” storage but in fact it’s not. Terrible management, terrible employees, terrible storage safety system…stay away from this Uhaul storage…See the attached photos of the boxes that got cut and torn apart…

The vehicle was ready to go and a very smooth check out and check in process. Best experience I have ever had with U-Haul

The saff was illprepared for an end of the month . On one staff member at 10am whe there was 15 ppl weighting I had a 10 am reservation and it took an hour for me to weight in line , also the location didn't have 2 of the items I had reserve ( a furniture dolly and other dolly )The staff was also very rude , I asked if I would get an extention caseu of how much time and I had it rented to a certain time and they were rude .All staff there lack customer service .On the return again they were rude I returned it at 330pm . There was a line up I went in to so the return all the staff was inside talking rather then helping . Theu said I had to weight till i could get under the canopy . And so I said well there is one in the way with no on In it . Again they were rude and told me to go weight .Any one thay has an issue with them start calling uhal corporate. More ppl that call the better change the rude ppl will be removed .Defently wouldn't and won't recome d the 50th st location