QUARKS

I stood there for 15 minutes trying to get a size and they wouldn’t even acknowledge me. The staff member looked at me and just kept helping other people that walked in after me. This is a very unprofessional experience. I would not recommend going to this store to find shoes. I will definitely not be back. They need some serious retraining.

I purchased a pair of boots in December from this store location...Recently the zipper gave away and I am now unable to wear the boots. I went to the store and requested some help to rectify the problem. The lady was very nice and said she would contact the manufacture and see if they had any more in stock and she would call me on that Thursday to let me know. Unfortunately Thursday came and went and it is now Monday and I heard nothing back. I called the store and they are willing to put a refund on a gift card for me. So my problem is, they have no other boots in the store that I like. I was told because they are over a month old I have no option other than a gift card. This upsets me because I would use a refund to look for another pair of boots somewhere else. Now I have no boots and have to sit on a gift card until something within that store peaks my interest. I am disappointed that this was my only option.

Worst shopping experience ever. Unfortunately I am forced to choose one star in order to publish this otherwise it would be none. Went into the store and found some boots I was wanting as a gift for my wife. Unfortunately they did not have her size in stock. Was offered the option of having them special ordered and delivered to my home in the country. Was told 5-7 days before I would see them. Sounded good. Paid for them upfront on my credit card and provided the clerk with all the info she requested. 11 days later no boots. Called the head office" and got an answering machine. A return call came within the hour. Was told the order had been cancelled the day after I had bought them because they did not have stock. Then was asked if I wanted to re-order them. Im guessing if the order was cancelled in the first place because there was no stock then logic would say there would be no stock now. I declined. I inquired why nobody contacted me. I was told that they do that by email and no email was provided. I was never asked for an email. I did however provide a phone number but apparently that's not how they do things. Rather I was left in limbo until I contacted them. Then I was told my credit card was not charged. After getting off the phone I checked my online statement. Guess what? I was charged. I call back and tell the person I was charged. I am told it was a pre-authorization. I explain that it was not and that it definitely was a charge

I had a great experience at this location! I was greeted immediately by a lovely lady who was ready to assist me (I wish I had asked for her name.) She helped with my sizing, offered her knowledge on the most comfortable fit since I would be wearing them everyday, and then gave me suggestions on how to properly care for the boot.There were actually two ladies working today and both were a pleasure to talk to. I’ll be back when I’m ready to purchase my second pair.Thank you for an amazing customer experience!

The worst customer service I have ever experienced. They were so self absorbed and un helpful. They couldn't even help me find the right size or suggest what size of Manitoba mukluk I should get and now I think there the wrong size but won't go back. I would rather lose out on the money then have to deal with that store ever again.

Finally a store for shoes with great service and knowledgeable staff

Great breakfast Boulder food is good service is good I like going there once in awhile

Excellent service, great selection of quality footwear.

Lots of good quality shoes and boots to choose from.

I was in looking at shoes today the associate blonde, tall and glasses horrible service very rude and appalled my aunt.and mom are regular customers in here and will not be back if this employee is working. Very rude. Disrespectful and nasty service. Soft moc way better and nicer staff