FedEx Authorized ShipCentre

The Fedex is located inside the Laurier Office Mart (LOM). Convenient location. Rarely ever has a line up. Nice staff.

I have been here twice and both times it took super long for the representative to explain the paperwork. Any questions I had the answers were repetitive and didn’t answer my questions. The second time was more frustrating because apparently I had to fill out an FDA form because I sending a hand cream and chocolates, the notice that was shown to me was for prescription drugs, not the items I had. The representative kept referring to a lady who forgot her pill in US and had to file forms with FDA, but that didn’t apply to be because I had no prescription medicines. I was fine with filling out the form but the clerk wouldn’t let me use the computer to print. I decided to go to the UPS down the street and my package was delivered and it was seamless. I asked the UPS representative about the FDA forms and he said it was only applied to medication, the hand cream that I had non-medicinal and was a Kiehls hand cream. From now on I’m only shipping through UPS, this FedEx location is a nightmare.

Had a large heavy package to fedex and the guys behind the counter took care of it quickly even though it was supposedly too large/heavy for this outlet to handle…. Thanks

Friendly service

Easy drop off location. No problems.

My package was not delivered. They refused to leave in at the security in a high-rise building and wrote 'Customer Not Available' even though they didn't need my signature. The courier never answered when I missed his call and tried to call back in 15 minutes. It's only 1pm Saturday, but now I will have to wait until Monday to see their second delivery attempt.There're always issues with Fedex, both in Canada and Europe. Totally unreliable service.Update: changing to 3 starts, finally I got my package.

The service is so bad. It’s impossible to get ahold of anyone at the company in order to obtain information. The customer service number connects you to a machine that never transfers you to a human being. It’s insulting to be made to talk to a machine that never connects you with a love person. This is the last time I use FedEx and will advise everyone I know to avoid it.

Very helpful with good customer service

Their email and text service sends delayed information - so you miss your package. Fedex apparently no longer leaves door tags and lie about delivery, and just drop it off at their pickup locations. I guess accessibility isnt a priority for Fedex..