West-Can Home Hardware

I was looking for a unusual screw for my Segway. I was imagine going through a tone of different boxes to hopefully find a match. The employee there help me find the exact match in under 10 seconds. Amazing!!!! So happy with my experience there.

I have been to this home hardware 4 times now. I have made multiple phone calls in regards to a sale item that has been in the flyer just about every 2 weeks. The gourmet blend wild bird food. The first time I went in to get a bag they only had two bags in which were taped because they had been chewed through by rats or something else and had lost a quarter of the bag from spillage and animals feeding on/in the bags. I said well if thats all you have left ill come back when you guys get more stock in. I called the week after and the girl who answered told me if I wanted a new bag that I would have to drive back in and pay upfront for a new bag to come in.... I said why wouldn't you just order more stock into the store

Best service of any retail store here. You cannot set foot in this store without at least one employee asking you if they can help find what you need. First couple of times shopping here I thought it was luck but now I know every time you visit that’s their standard level of service. Impressive!

Honestly, the best customer service I’ve ever received at a hardware store. I didn’t think I could actually enjoy going to a hardware store lol

Though not located on a busier street, making this store always a planned visit, it's a pleasant hardware store to be in with its helpful staff. Packed yet organized of parts and items, I can usually find what I seek or didn't seek with time passing too quickly for the curious minded. The 90's colored lighting can do with a long-awaited upgrade (or free coffee to offer to customers). Without flyers in apps, I would likely not visit as much since many items in the weekly specials might not be in-store unless ordered beforehand.

Love shopping and supporting local and this store is proof why. Great little hardware store with a diverse selection and great staff to help answer any questions you may have.

I can’t speak for the other locations, but this HH has secured the loyalty of myself & everyone I know through service that consistently exceeds expectations. It’s hard to imagine that a 24 year old girl with an “Amazon Trigger Finger” would go out of her way to frequent this location, but that’s just how stellar the customer experience they curate is. Thank you to the incredible staff — Sonya, in particular — for exemplifying the power of human connection.

Very helpful and friendly staff. They often have what I need when the bigger stores don't.

Great service from the team at West-Can Home Hardware, Burnaby! Since it was nearly an hours' walk to their location, I phoned them to see if the item was in stock or not. They picked up on the 1st ring.I gave the person answering (Kamaljeet), the part number and she looked it up on the computer. But then she went further, walking over to double-check that they physically had them on the shelf (without needing me to ask). Because there was only 3, I asked her to hold one for me and she set it aside.When I got there, Kamaljeet turned out to be a nice lady who then went and got my item for me.Bonus: I noted that it was cheaper than at a competitor and even less expensive than from a popular online seller of goods (which is even better because I got it in my hands right away; no waiting for a delivery).When you combine the quickness to answer the phone, the initiative to check for physical stock on hand, the warm and friendly service, and, to top it off, the lowest price, the shopping experience here is 2nd to none. I told my sister that I am coming to here from now on.Frankly, I don't know why I shopped at the bigger stores. By comparison, the experience at those huge American-owned stores is consistently terrible. Long waits, indifferent staff. I suffered because I was under the impression (due to their large size) that they must have the best selection and prices. But no, they don't. This Home Hardware is packed to the gills with product and they had what I want and for less money.I want to again highlight the wonderful service I received from Kamaljeet. And the friendliness of Gurleen who rang up my item. Complements to the management too for running a good shop.From now on, I'm giving my home renovation and van-building business to the friendly people at Home Hardware, Burnaby.PS: did you know they are Canadian-owned? People should shop local. And with this store, their helpful staff, and great pricing, there is every reason to do so.

Stopped in today looking for an odd fluorescent bulb. The VERY helpful young lady tried so hard to find it for us with no luck. She did however direct us to a different store where I found the bulb.I will shop there again without fail.