The UPS Store

Sheila is always so helpful at this location! She's very kind and provides quick and efficient service. The other employees I've met have been wonderful as well. I often drop things off here and have never had a bad experience! Thanks Sheila :)

Worst UPS store in all of Canada! Don't rely on them filling out the paperwork correctly! Their English is at a very poor level and they are not able to communicate fluently with the customer. More than once I've had them charge me a ridiculous amount for shipping, which they changed only after I pointed it out to them. The lady who works there is quite nice, but the gentleman who works there is absolutely tragic!!!!

THE WORST EVER. The owner lady SHEILA and the old guy are nothing less than con artists. The UPS helpline is of no use as these are individually owned and operated franchises.I had several packages shipped and she made me measure and weigh every single one in. If the page was 42.2 lb, she would round it to 45 lb. I was in a mad rush and let few extra pounds slide. The dimensions of the boxes were ridiculously rounded off too.. She charged me a whooping $2700.She charged me $50 on insurance and then called me days later saying the product is not insurable and didn't return the money. I asked for my product she said it will be broken and better to sell it. I was out of town and sent my friends thrice to her location to repackage and she charged us $100+ for packaging. She still didn't ship the product, we basically forced her to send it even if it's broken. Cos there is no way I could sell a $3000 new item to $400 as she suggested.I had a tracking device on my package that was supposed to be delivered to me to the west 10 days ago but I was seeing it go from Waterloo to Brampton and stopped at open box selling shop for days. She kept saying she doesn't know where my package was. She gave a tracking number and that says on the website that UPS hasn't scanned that package yet/hasn't received it to their facility.After 7 days She then had the audacity to say that she was sending MY PACKAGE to HER RELATIVE'S ADDRESS cos if it's her personal package UPS would handle it with care and that's why the tracking wasn't workingWHAT IN THE ACTUAL WORLD? THE PACKAGE IS WORTH OVER $3000. and of course UPS customer service was of no help.I called this lady and said I have a GPS tracker on my package and I've watched it move from her store since day 1. And several threatening phones calls + 15 days later the package came intact.

Had my purchase from a store sent to this particular UPS store in order to avoid porch pirates. Instead, this UPS store lost my package. Still not sure how that’s possible. Although an investigation was started, no one has contacted me from the store. My advice “do not trust UPS with your treasures. Finally after waiting weeks after Christmas I was told by Customer Service UPS that an investigation was launched. The store did not reply to the investigation. I walked into the store and demanded to know why they had not responded. I was told to be patient. The store representative was more interested in weather or not I was the one who left the poor Google review. That was all she was concerned about. She finally came up with my package and once again reminded me to have patience. This store ruined our Christmas. No apology was given. When I got home I realized the package had been unsealed and sealed back up with a sticker that made no sense. I don’t understand why this owner is still allowed to be a franchisee owner. I no longer deal with UPS.

Edit:Ridiculous customer service! The guy charged $50 for just scanning a few documents!When I asked why the guy replied with anger and used words such as dude I am not an Immigrant I am a native Canadian" I am not sure how this is related to charging us $50 !You need to learn how to talk nicely to customers and stop being racist. Also you are not a native Canadian

It's good to see that there's a Indigenous person working for the company. I was in the store and did notice some hate to the new member from some customers but the Two Spirit person kept helping out the rude people.

Edit to the store owner: if you tell people who come in expecting a package which is days late that it didn't get delivered because you live in a bad neighborhood with a lot of crime" that is why I'm angry. Not sure if you understand how rude that is

dont know why this store has so many negative reviews.Sheila is super kind and helpful. easy 5 stars for the great customer support.

Went in with a single, pre-labeled parcel. Clerk insisted that I wait in line as the parcel needed to be scanned. Every other UPS store I've been to, which is several as I ship every week, lets you just drop pre-labeled on the counter and leave. Come here only if you like wasting your time..

Went in today to get my passport photo done, customer service was top notch! I even forgot my glasses and the gentleman working the counter was kind enough to hold them for me so I could come back and get them. Fair price for the photos, highly recommend this location.