SERVPRO of Elgin/Northwest Kane County

Due to Ice storm we lost power for 18 hours and my whole lower level of my house was flooded. They had a crew to remove the water and fans to dry the walls. They did a full removal of walls and floors. The restoration crew was great. The project manager Jose was very helpful and courteous. Would highly recommend this company.

Servpro took care of my home’s sewer damage. They were very courteous and professional, and communicated every step of the process. Kurt was the crew chief and always kept me informed. I would definitely recommend ServPro of Elgin.

They were prompt and efficient. They educated me so I could make good decisions. They were kind and empathetic regarding the stress of unexpected fire and smoke damage to my home. I especially want to thank Patrick, Celeste, and Ruth. They were great! They took great care of my home and my family. And Patrick worked well with my insurance agent. I’m very pleased with the cleanup results. Jose coordinated rebuild - outstanding! I highly recommend Elgin ServPro for home restoration following fire damage!

I used ServPro of Elgin after I had a pipe burst. They were at my place in no time with huge dehumidifiers to mitigate the damage. Once things were dry, they opened up my walls and removed the mold that had been growing in there.Throughout the whole process, I had a responsive contact person who kept me informed and had answers to all of my questions. The whole crew was professional, courteous, and clean.Once the mitigation was complete, Jose Ortiz managed the team doing the rebuild/restoration. I had my carpet replaced, two walls rebuilt, and a lot of painting done. The teams were coordinated well and before long, my home was back to its original state - if not better.It was an ordeal to go through, but ServPro made it much less of a nightmare. I'll certainly be using them for future mitigation issues that may come up.

This is a full service company. I had done half the work myself out of curiosity when we discovered a water leak behind one of the walls that had been occurring for years. Luckily the mold was on the drywall and insulation. They came in, double checked my work, evaluated the cause of the leak, and once that was taken care of they sealed the ceiling+wall back up like the whole ordeal never happened. They were very friendly, knowledgeable and cost way less than we had anticipated.If we have an issue in the future they're at the top of our list.

For the rebuild the service was excellent.Really great service, kept in contact the whole time. They also explained everything and, the whole team was very helpful with details. Highly recommend in need of the work they do. Jose and penny and the rest of squad did a fantastic job. They also put out air dryers to dry alot of water from damage, and did a very good job follow-up and having worker come out and to check how the process is going. The last 2 months was nerv wrecking, but finally relieved and with all help, I thank the whole team for everything. Again,- Highly recommend servpro.

We had a few leaks that occurred during the winter. One of the leaks was hidden behind a closet and it turned into mold.We did not expect to see mold behind the closet and it was quite a bit.Needless to say we panic but Servpro came out within one hour, the same day on a Friday.We were very impressed by their quick action in trying to help us with this mess.The crew that came out was very professional and worked really well together.They managed to clean up everything and we were able to stay in our house.If we could give more stars we would.Thank you so much for helping us and coming out right away.We would definitely recommend Servpro to anyone

I was recommended to them by my insurance company, never had to deal with such of a water mess before! They took control of our problem and helped directing us where to find the main water a shut off over the phone! From clean up to final remodeling they worked non stop with us and the insurance company putting us back to normal. I would use them over and over again.Thank you Servpro team!

If you have a mishap with fire damage such as us, ServPro of Elgin is your resolution! They were courteous, kind and pleasant to work with from day 1 to the day you get back to your cleaned and repaired home! In between day 1 and back home, they helped us dealt with our not so pleasant insurance claim department! Thank you, ServPro of Elgin! We would not be back home for the holidays without your help! Happy holidays to you all!

Jose did a great job for painting my place. Quick and professional!