Island Energy Inc

I have been a customer of this company since 2013, until today. Starting 2022, they have canceled my maintenance appointment WITHOUT or with very little notice 3 times and basically told me I either had to deal with their flaky operational method (aka last minute cancellations), short-staffedness and prioritization over so-called no heat calls"

I have used Island Energy for the last 14 years and I have to say the service is Top Shelf. This is a local business and you won't be disappointed. Right from the first call to the office, Heather to the service tech who arrives on time, Parker they are the ones you want looking at your system. Honest/friendly service. I highly recommend them.

I had a heat pump unit with 2 inside heads installed by Island Energy. One downstairs in the living room and one upstairs in the master bedroom. They did a great job!! Ed, Brittany and Calen were experienced at their work and were cheerful and friendly while they were working in my home. They also cleaned up their work area both days they were here. I would highly recommend them.

I'm publicly giving Island Energy a five star review, not only for helping patiently to guide me towards the right decision for upgrading our heating system, but also for the how they responded when things didn't quite go as expected during installation. They were responsive, rational, and caring. In addition to this one major install, I have used them for a couple of years for general system maintenance. They are always helpful, punctual, clean, and friendly.

I got quotes from 5 HVAC subcontractors. As a professional engineer I analyzed the quotes and quickly determined Island Energy had the most accurate assessment and sizing of the system I required. Their price was very competitive and delivery/installation date amended to suit my schedule. The team fitting the through-floor vents did a marvelous job in ensuring the hickory flooring was not damaged. Am very happy with the overall project which is high praise as I am a hands-on DIYer and fully uinderstand and appreciate the challenges in retrofitting these systems.

After waiting 6 weeks, Island Energy is still not able to even schedule a service appointment for us, despite the fact that they installed the entire HVAC system in our house.

Long time customer with Island!Energy and yes, they reschedule on occasion but, as they say, it’s only when they get an emergency call (no heat, no hot water). On the other hand, I have been on the receiving end of that; called last week with no hot water; someone was at my door in under 2 hours! Got me up and running AND arranged for warranty coverage for the replacement tank despite the fact I had forgotten to register for warranty AND they had not done the original installation!A great, locally owned Island company!

This is a company you want, from the moment I decided we need a heat pump, they were the first of 3 companies contacted to get back to me. They were fast about getting the estimator out to my property,they were honest about the time frame for the installation. (All 3 companies were about the same 4 months on average for installation).The price Quoted by island energy was the best of 3 by a lot.This company worked with us, through Delays due to Covid, medical problems, and schedules.There installation crew were top shelf and very nice people to have working on property, they never seemed to take a break, they worked steady for 2 days 8hrs a day and had the job completed. In short Great Company. Highly recommended.

So disappointed in them. Have been a customer for 20+ years. Have had a call in for maintenance on gas fireplace. Twice they have had the decency to call to cancel (one star) but it has been the day of and AFTER the time scheduled for maintenance. Not going to try again.

We've received heat pump maintenance and thermostat repair & installation from Parker and Chris between 2017 and 2021. They were both very knowledgeable, efficient, and polite. Very easy to do business with, and we felt that we were receiving excellent quality. Would definitely recommend.