Owen Sound Gardens Retirement Residence

Owen Sound Gardens lulled us into a deep trust which was ultimately broken. We were searching for a retirement community for our father with dementia. We toured a few places but when we toured Owen Sound Gardens we were absolutely swept off our feet. The sales and marketing manager Kelsey Wellhauser is a master salesperson. on July 28th she had us fully believing that OSG was the perfect place for our Dad and we were all so excited about him moving in on September 24th. Kelsey had even booked the elevator for moving day. So, we gave 60 days notice at the apartment he was living in because we were SOLD the trust that he would be moving into OSG without issue.We started to worry when many phone calls and emails started to go unanswered by Kelsey Wellhauser. We got even more nervous because they hadn't contacted us to book his meet with Michelle, the Wellness Manager there. Finally on September 15th he had an appointment with the wellness manager which we accompanied him to. There was no prior discussion that this assessment would decide IF he would be moving in at all-especially sickening as she Kelsey was fully aware we had given notice at our dad's current place of residence.The assessment seemed to be going just fine until the very end when Michelle the wellness manager curtly stated that our Dad was not a good fit for Owen Sound Gardens and was not permitted to move in. THIS WAS 9 DAYS BEFORE HIS MOVE IN DATE. 9 DAYS!!! Since he had already given notice at his apartment based on the trust we perceived our Dad would now be homeless. No further explanation was offered nor was there any compassion shown or apology given. WHY, if his moving in was dependent on his meeting with Michelle, was this assessment procrastinated on until 9 DAYS before his scheduled move in which we were under the impression was happening no matter what.Our family is completely disgusted with Owen Sound Gardens and their shady practices. Beware of this establishment- it looks shiny and beautiful but there is shade and untrustworthiness under that perfect exterior.

Owen sound Gardens was exactly what my family needed!! My Mom loves it there. From the very start we felt welcomed by everyone. Thank you for taking care of Mom.

We are very impressed with Owen Sound Gardens. It has been fascinating watching it turn from a construction site into a friendly retirement residence for its new occupants. The building is bright and the staff are very welcoming and supportive. There is a nice variety of food and options are provided at every meal. Many social events and interesting activities are available for those wishing to partake. We can highly recommend Owen Sound Gardens.

Amazing and professional staff!! Mom and dad couldn’t be happier with there choice!!

In summer 2022 our family member moved into Gardens Retirement, and it was an excellent decision. She has a safe and wonderful bright place to live. The staff are friendly and caring, and the building was well designed with features and amenities that allow for seniors to enjoy quality living. The food and menu options exceed expectations. Thank you to all who have been involved at Owen Sound Gardens to make it a great home for many senior family members!