Legacy Ford Ponoka

Over a decade of respect and honesty from the staff at Legacy Ford Ponoka. From Trevor in Sales, Cheryl in Service, and Pat the GM, including Dustin in finance, all work together to make sure the customer is taken care with integrity and pride.

Took my car in a bit ago to get repairs done after trying 2 other dealerships.The service was smooth, and the work was done in a timely manner. The service advisor I dealt with did everything she could to ensure the process was smooth. Thank you Brittany for the amazing help and service!

Awful customer service and questionable mechanical work.Had to go in for warranty work, drove 45 mins there and checked in. Sat in the lobby for an HOUR before they came and told us that they didn't have our parts. Since we bought our vehicle here we thought we had to get the warranty work done here so we reluctantly rescheduled again because the secretary was very embarrassed and apologetic. Parts weren't due to come in for another 3 weeks! Like? Ok. I get it. People make mistakes. Clearly the communication between the departments are lacking.So they said the work would take all day so we would get a courtesy car. Next day they call back saying no actually can't get a courtesy car but they can do the work in two hours. Okay. Go in for the work, it's done. Drive 45 minutes home and they call and say they forgot to put a bolt back on for the remote start. (3 second job) Now we have to drive all the way back. We complained because HELLO GAS PRICES?! The shop foreman said well I saw you drive away and told them right away to call you to come back." Didn't get a call for 45 minutes. To make it better they offered a free detail with our next service... So we pay them for something again to get a free detail like what?! Fool me once

Great experience purchasing our new Bronco with Legacy. Working with Steve and Brit was smooth and easy. They went above and beyond for us to make it happen quickly and enjoyably. Appreciated it.

Honestly not overly impressed, bought my car used 6 months ago the strut mounts started to go, but weren’t replaced as warranty work. Fast forward a few months my axle seal is starting to “seep” but won’t replace due to it not “leaking” but in my understanding seeping is leaking. Also, warranty work. Not shock there that the car isn’t getting fixed. Not until it’s a catastrophe on the side of the highway. Not at all happy about this. But huge shout out to Trevor in sales for always being super awesome. Also didn’t receive a report card on my vehicle.Update. Talked to higher ups at ford, still waiting to hear back from Al his bosses and Ford Canada. Will not be returning.Definitely do not recommend, go to a different ford. Parts and service is a joke. Save your money. Go to a different town

They were extremely professional and made me feel like an important customer! I would definitely recommend going to them for any service you need for your car. They make you feel at home and the work done is top notch. Thank you legacy ford!

Great dealership great people always have looked after me when ever I need tgem

Only after been through so many dealerships in Edmonton, I decided to drive to Ponoka. I realized an honest and sincere business does exist here. I was being way too careful thinking they would trick me to pay high markups on Bronco as they are currently in high demand. But they were clear and straight forward with their listed MSRP. I'm satisfied! Thank you Trevor for pick up and amazing customer service. This dealership is highly recommended

Very good experience dealing with Trevor and Brit. Very honest and super nice people. Best dealership I have deal with hands down.

I recently had the opportunity to buy a vehicle from Legacy Ford dealership, and I must say that I was thoroughly impressed with their level of customer service. Even after the sale was finalized, they continued to provide excellent service.I want to give a special shoutout to Steve and Pat for ensuring my satisfaction with the purchase. Overall, I highly recommend Legacy Ford dealership to anyone who is in the market for a new or used vehicle. Their outstanding customer service, honesty, and knowledgeable staff set them apart from other dealerships.Thank you.