Club16 Trevor Linden Fitness

Their cancellation policy is a 30 day notice with a cancellation fee on $84.87 (they do not mention this when they are signing you up) so you will be getting charged for one month extra after you decide to cancel. The gym also have an annual fee. You have to email in order to cancel your membership and after that you will receive an email to either call or mail the payment of one month. I just felt it’s so much extra work to just cancel my membership. Once you call to pay the cancellation fee, you have to provide a new CC payment for this. Because apparently they don’t have a billing on my profile but somehow they have been charging me every time. It was a pain to cancel this gyms membership. The staff at the gym are not pleasant either. They seem to be only greeting their friends but if it is someone else then they act all cold and the attitude of “leave me alone” I did not feel welcomed at all hence decided to leave.

Signed up 2 months ago but ever since I started going regularly I noticed that a lot of the machines were broken for a very long time. For example they have 8 cable machines and for a period of 2 weeks 4 of them were broken. Making it a very hard to use a machine, especially since its busy all the time.I tried to reach out to staff to see when the machines would be fixed but I never received a response.I emailed the GM Kelly to let her know I want to cancel my membership due to these problems but a different person replied telling me I had to pay the cancellation fee regardless the reason of cancellation (I would of been happy to stay if staff was responsive and machines were fixed on time). There are other better gyms in the area.

Somethings changed at the Grandview Club 16?Most probably poor management?Where do I begin?Most desk staff have been replaced over the past 3 months, not sure why as the were warm, friendly, helpful and respectful. Not uncommon to find 4 or 5 at the desk with no one doing rounds upstairs. Several pieces of equipment are needing repairs but despite reporting to the desk do not get listed or repaired. Like others have said cable equipment goes for weeks without being fixed. Was out of hand sanitizer for a month. On dark days blinds remain down when reported to the desk staff say, “I think there broken.” Not! Frequently some dumbbells only have one available probably gone to Shes fit side. They spent $10,000 6 months ago on an upgraded Tv/monitor system but 95% of the time are off. Sometimes background music is off as they can’t locate the keys. Musical choice is strictly left to the desk staff. Many issues are reported to the desk but action is rarely taken. Don’t look for a comment card, they don’t have them. Want to speak to the manager shes to busy. New places opening up locally which cost a little more but perhaps less aggravation. Bright spot the singular cleaning person who does their best to keep the place tidy!Followup:I posted my initial review six months ago and the equipment situation has worsened. Most machines have issues, lots not marked as according to the desks staff they ran out of repair signs, for real!! If you mention a device is broken the desk staff just say they’re aware but don’t ask which equipment or log it in a repair book. Somethings wrong with the chain as repairs don’t get addressed, perhaps their short of repair techs but common…. Months? My exercise regiment allows me to work around broken equipment, love the bright airy atmosphere and convenient location. BUT…Lots of other fitness clubs in the area!

I am writing this because I feel the facility has great potential however I also feel the up-keep needs to be addressed. I’ve never witnessed any club 16 employee clean or sanitize any equipment but I have seen them hang out and laugh behind the counter together. 6 employees just getting paid to have fun.Don’t get me wrong, fun in the workplace is important. I just feel they should get their “chores” done first. Unless you enjoy throwing away money, Trevor Linden.The VIP package includes, tanning, red light therapy and hydro massage. All lovely attributes to the facility however upon stepping inside to each, I cringe!! The amount of hair and dust collected is horrendous. They do provide paper towels and sanitizing spray but each time i wipe down the machine, it’s like I’m the only one that ever does it. I feel it shouldn’t be the responsibility of the VIP paying costumer but perhaps the employees.The stand up tanning bed has 16 burnt out bulbs… totally defeats the purpose in my opinion.The gym also closes at 7 on Saturdays which is pretty unfortunate. I don’t know that I’ll continue my membership here much longer if changes aren’t made but from the other reviews, looks like they make it next to impossible to cancel as well. There are better gym’s out there, do your research first. I regret my decision

I just found out that the Langley Club 16 has been withdrawing money from my credit card for a contract that I never signed up for. They have not only taken $331 from my credit card without a contract, but they also caused a negative score on my credit rating.I had canceled my account in January 2021, however it was reactivated without my knowledge or consent in January of 2022.I received confirmation from Rebecca (the assistant manager) that they do not have my signature on the contract, but the corporate office at ABC Fitness is refusing to refund the money they took.

Please stop offering free credits on your spin the wheel game if you aren’t going to credit the account.A team member was kind enough to offer some women’s socks as an apology but when I went to pick them up another member said that I was credited in their “old system” so no socks.It’s not about the socks guys.

Club is way over capacity, waaaay too many people. You can come for months, at different times of the day, different days if the week and never see a squat rack open. Some machines are only exclusive to women's only. Members are entitled and rude. Parking lot is the worst of any gym in 30km. Machines stay broken for months at a time and the manager just brushes Members off when they bring up issues with the club. They take there annual upgrade fee and do nothing with it. It took them over a year to put 3 tvs up on the walls. But even with all that it's still better than George's club at sand castle.

I am utterly dissatisfied with my experience with this company and would rate it zero if I could. If you're willing to have your money stolen, then by all means, sign up for their membership. The customer service I've encountered has been nothing short of the worst.My husband and I share the same bank account for paying our memberships, and while I had no trouble cancelling mine when I moved out of town, my husband's cancellation has been an ongoing nightmare. We've reached out to both Club 16 and ABC Fitness, but they continue to pass the responsibility back and forth, refusing to take ownership of the issue.When my husband attempted to cancel his membership, Club 16 claimed that his account had been experiencing a payment lapse for the past six months due to a system error on their end. Instead of promptly addressing and resolving the issue, they subjected him to an unwarranted credit investigation.His initial cancellation request was submitted on April 14, yet we are still being charged bi-weekly fees, despite our repeated attempts to escalate the matter. Even after involving the Better Business Bureau, we received no serious response or efforts to address the problem. Finally, on June 19, the Corporate Office Manager, Tamara Peralta, responded to our BBB complaint, claiming to have tried contacting my husband unsuccessfully. She assured us of a refund for the extra membership fees incurred following his initial cancellation request.What adds to the irony is that neither of us received any phone call from them regarding the membership cancellation, yet an unrelated South Surrey trainer had no issue contacting my husband to promote their training program. It is evident that their system fails to recognize that his account has been canceled.Despite Ms. Peralta's promise, we have not received any refund from Club 16. Instead, they continue to charge us for another bi-weekly fee as of June 23.In conclusion, the lack of professionalism, accountability, and timely resolution from this company is unacceptable. I strongly advise against becoming a member. It is a disappointment to see a company we trusted handle our situation so poorly.

What was once a great gym is now a mere joke. I am saddened to inform anyone reading this to immediately look for another gym. Itwould be anything but a surprise to see the continuum of 1 star reviews to this horrible business.