Canadian Springs Branch and Plant Facility

Our delivery driver, Jason, went above and beyond for us today and we were so grateful to him for being proactive. He saw that a requested delivery had been pushed forward to a week later, and he took the initiative and came by with the needed items while he was out on his run. Our experiences with Canadian Springs have always been wonderful, and we look forward to many more years of great service!

Service was satisfactory until this fall. They then skipped a delivery and left me with no water. Attempt to rebook a delivery which they continued to cancel and charge me for anyways. Closed my account and they billed me again for service that was not received. Still waiting for them to pick up the 4 empties and return my $40 deposit since November. Can get better and way cheaper service elsewhere. Would not recommend

I have been a customer of Canadian Springs for 14 years and the service was great up until my last interaction. In November I paid my bill but mistakingly crossed up my payments on my online banking. I sent my credit card payment to Canadian Springs overpaying my account by almost $1800!! That is what happens when do things late at night.Anyways, I contacted Canadian Springs a couple days later after I realized my mistake and asked for a refund. They were very friendly and said they would transfer the money back. We are now into the second week of January 2022 and I still don't have my refund.I have called 7 different times, spoke to 4 different supervisors, and was told a check was mailed beginning of December. It has yet to arrive. That money was supposed to on my credit card for Christmas presents. You can imagine the issues that has caused!! Repeated calls to Canadian Springs have not resolved the issue.I want an immediate return of my funds and will be canceling service.Their support team and management team have proven themselves to be incompetent. I am very patient but this has been a ridiculous experience. Shame on you Canadian Springs. I will never recommend you ever again.Update: January 10th 2021. As you can see below Canadian Springs reached out to me via this review. They were emailed immediately and I have yet to hear back.Ironically, I was on the phone with their billing dept. when they responded and as usual the billing department was a waste of time. They assured me that they were reaching out to the Canadian billing dept. and would reply back. Another business day gone by with no resolution.Just to clarify for those reading the amount they owe me for a refund is $1685.57 it's not a small amount of money and why I am so upset. This request was put into their billing dept in November!!!

I am “ supposed to be“ A new customer I set up by phone a week ago and was told my delivery would be on Monday. They no showed I called Tuesday morning and was absolutely promised that I would have it by 5 o’clock on Tuesday equipment and water bottles Tuesday they no showed! I called again Wednesday I was told it might be there Thursday, so a full week later. Of course they had no problem taking my money instantly, when I set up. Phone agent girl this morning was super rude. Stated she wasn’t going to do anything except maybe get it here in two more days….. MAYBE. no compensation no communication saying they weren’t going to show up, however the phone agent yesterday, said they should be emailing. So again a customer service failure!! If I look online my UPDATE: delivery is still days away! awful awful customer service no way to contact the direct office which is only blocks away from the delivery. Eastern office so west coast can’t contact anyone after 3:30!Considering waiting for the delivery to just refuse it!I ended up canceling my account. Two more missed deliveries and then I got a call saying they were out of water and would be a few more days. No offer to deliver different type of water. Nothing. How does a WATER company run out of Water??!! “Deposit to be returned in 24hrs”… that was 5 days ago no refund yet.

Huge shout out to our deliver driver for Canadian Springs! We are very grateful for his continued service for many years. Always prompt, courteous, kind and accommodating when we need that extra case of water or jug. Thank you! We highly recommend this company for such great service for approx 15 years maybe more :)

Ordering online was easy and the installation was professional. Delivery is always on time with a handy reminder the day before by phone and the water is excellent quality. I have had excellent customer service and highly recommend the product and service.

Our company unfortunately went with these guys for our coffee order and let me tell you, we haven't received the correct order or even any kind of order in over 2 months. We just cancelled our service cause 2 months without coffee in an office of software developers isn't going to cut it.They also rarely picked up our empties. I noticed their truck outside one day and I personally went and hand delivered the empties to the truck driver... Like why didn't he just take them when you were refilling our water??

Probably the most incompetent company in history.Stopped delivering water after multiple requests for delivery, yet continued to bill us for new water we never received. We called their1-877 number 7 times to have the account billing stopped as we eventually had to hire a competitor, and to have their empty bottles picked up after being in storage for months. Reassurance after reassurance and no one came to pick anything up and the bills continued!!. Finally 3 months later we get someone on the phone who cares and they schedule pickup for the next day.Well guess what? They delivered 4 bottles of water and took NO empties away!! It's now another month later and I have $148 bill for NOTHING except 4 bottles last month we never ordered that they refuse to pick up!.And of course no record of ANY conversation in their system.Thank goodness for emails as I have proof of that conversation.Go with ANY OTHER water company.. These guys are a scam and a complete mess.

Our deliveries are always prompt and the guys that come into the office are nice, efficient and happy to accommodate changing needs. Thanks for keeping us hydrated!

I have been very impressed with the service as I live in a remote location. The product is superior. I have a Keurig in my house that has to be descaled every 3 or 4 months. My office Keurig that uses Canadian Springs hasn't required descaling after 18 months of use. I strongly recommend this company.